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Ask your questions. Share your answers. Please review the detailed product information and help guides in the Product Support section for this product prior to posting a question.
We were really liking the black stainless steel but wanted everything in our kitchen to match. Is this stovetop or any any 30' stovetop come in the black stainless steel?
Asked by: Bcool
The LG 30” Gas Cooktop with SuperBoil™, Model # LCG3011ST is only available in the regular Stainless Steel. Regrettably, all the Cooktops that we currently have in our lineup are only available in Stainless Steel or in Smooth Black...^IFV
Answered by: LGJoel
Date published: 2017-11-22
Why are the control knobs breaking and have they been improved?
I am shopping for a gas cooktop and have considered LG but I have some serious concern about the unstable knobs. Since this is a major purchase, I am cautious about what I am reading in the reviews. Are the knobs plastic or metal? Metal is considerably more durable. Although not every review critiques the knobs, it only takes one time for me to have a bad experience and regret.
Asked by: Gypsylady
The knobs are plastic. The problem is that the cheap plastic of the stems cracks in half and the entire knob then falls off. I have heard that LG will replace them under warranty only one time. They are incredibly expensive to replace as well if purchased thru LG. There are stainless steel aftermarket knobs that are a lot cheaper.
Answered by: shaw858
Date published: 2019-05-25
How can I obtain replacement burner location decals and burner knobs?
Asked by: Hank32
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/content/en-US/forms/lg_parts. The part number for the cooktop knobs is EBZ60710601. Regrettably, there is no decal for the burner locations available.
Answered by: NeilE
Date published: 2014-09-17
Where's the serial # ?
I just purchased and installed this cooktop.... but I cannot find the serial number to register it.
The manuals do not tell you where the serial number is.
Asked by: Joe11701
We appreciate your interest in this gas cooktop. The label containing the serial number should appear under the device, out of sight once installed.
Answered by: NeilE
Date published: 2014-06-10
does the lcg3011st cooktop have sealed burners
Asked by: dolbier1
YES, According to Owners Manual this unit has 5 sealed gas burners.
Answered by: Rijohnson
Date published: 2014-04-29
Can this cooktop be installed over a wall oven?
I want to have a gas cooktop installed over a wall oven which has been installed into a base cabinet. What would be the necessary clearance between the top of the oven and the bottom of the cooktop?
Asked by: flipflop
As it turns out it is not recommended to install a cooktop directly over a wall oven because of the heat buildup.
Thank you for your question, have a great day!
Answered by: Nadine
Date published: 2017-01-27
is there a way to reduce the volume of propane?
We appreciate the high heat but are having a hard time putting any of the burners on a low heat.
Asked by: slapstick
We regret the trouble you have experienced with the gas flow on this cook top range. The adjustment to the gas flow must be done by a licensed technician or gas installer. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Answered by: NeilE
Date published: 2013-10-22
need griddle insert for lg gas stove
Asked by: georgegrl
I apologize, but the griddle is not available for the LCG3011ST cooktop. According to page 9 of your owner’s manual, the use of the griddle is only available on the LCG3091ST and LCG3691ST only.
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