We regret the trouble you have experienced with this electric dryer. It is not normal for the COOLING light to stay on constantly. Check the filter and the exhaust duct to make sure all air flow is unobstructed. Otherwise, the machine will require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp.
Date published: 2017-01-31