We regret the inconvenience you have experienced with this Sound Bar system. The remote control is not designed to be programmable for its own player. As such, if the remote control does not operate, and the batteries are not the cause, then the remote control may need to be replaced, or the system may require service. Please contact our Customer Interactive Center at 800-243-0000 for assistance in this matter.
Date published: 2016-02-26