We regret the inconvenience you have experienced with the setup of this Portable DVD Player. Check to make sure that the AV INPUT jack is receiving VIDEO as well as AUDIO over this connection, as is suggested on page 36 of the owner’s manual. Once the connection is made, press the MODE button on the player, in order to select the AV IN setting. For additional assistance, please contact our Customer Interactive Center at 800-243-0000.
Date published: 2014-11-10