If you forget your lock sequence and your Backup PIN, you’ll have to perform a hard reset to gain access to your tablet.


Performing a hard reset deletes all of your user data, which includes pictures, videos, and music saved to your internal memory. Please make sure to back up your information prior to performing a hard reset.

  1. Turn the tablet off.
  2. Press and hold both the Power/Lock key and Volume Down key on the right side of the tablet at the same time.
  3. When you see the System recovery screen, release the keys.
  4. Four choices are displayed: Continue reboot, Factory data reset, Wipe cache, and Safe mode boot. Press either of the Volume keys to highlight Factory data reset, then press the Power/Lock key .

    Highlight Continue reboot to simply restart your tablet without performing a hard reset.

  5. The Factory data reset screen is displayed. Press either of the Volume keys to highlight Yes or No (Exit), then press the Power/Lock key to continue.
  6. Your device will perform a hard reset.

    If you perform a hard reset, all user applications, user data, and DRM licenses will be deleted. Please remember to backup any important data before performing a hard reset.