Hard Reset (Factory Reset)

If you forget your lock sequence and backup PIN, you will have to perform a hard reset to gain access to your phone.


Performing a hard reset deletes all of your user data, which includes pictures, videos, and music saved to your internal memory. Please make sure to back up your information prior to performing a hard reset.

  1. Turn the phone off.

  2. Press and hold the following keys at the same time: Volume Down Key + Power/Lock Key on the back of the phone.

  3. Release the Power/Lock Key only when the LG logo is displayed, then immediately press and hold the Power/Lock Key again.

  4. Release all keys when the Factory hard reset screen is displayed.

  5. Press the Volume Down Key to highlight Yes, then press the Power/ Lock Key to continue.

  6. Press the Volume Down Key to highlight Yes once more, then press the Power/Lock Key to confirm.

  7. Your phone will perform a factory reset.


To cancel and reboot your phone, select the No (Exit) option.