Please check to see if any problems you have encountered with your phone are described in this section, before taking the phone in for service or calling a service representative.





Bluetooth Devices

What are the functions available via Bluetooth?

Stereo/Mono Headset, Car Kit, and FTP connections are available. When your phone connected to another phone via Bluetooth, you can receive Contacts data.

Bluetooth Headset

If my Bluetooth headset is connected, can I listen to my music through my 3.5mm wired headphones?

When a Bluetooth headset is connected, all system sounds are played over the headset. As a result, you will not be able to listen to music through your wired headphones.





Contacts Backup

How can I back up Contacts?

The Contacts data can be synchronized between your phone and Gmail™.


Is it possible to set up one-way-sync with Gmail?

Only two-way synchronization is available.


Is it possible to synchronize all of the Email folders?

All of your Email folders are synchronized. Tap the Menu Key (in the Front Touch Keys bar), then tap Folders to view them.


Is it possible to transfer Contacts data from a feature phone to an Android™ phone?

Yes, if your contacts can be extracted into a .CSV file.
How to transfer:
  1. Create “.CSV” file with the contacts on your current phone (you may be able to use the PC suite software provided by LGE).

  2. Log into Gmail with your PC.

  3. Click Contacts.

  4. Click Import.

  5. Attach the “.CSV” file.

  6. Your contacts will then be synchronized between your Android phone and Gmail.

Google™ Service




Gmail Log-In

Should I have to log into Gmail whenever I want to access Gmail?

Once you log into Gmail, you don’t need to log into Gmail again.

Google Account

Is it possible to filter emails?

No, email filtering is not supported via the phone.

Phone Function





Is it possible to play YouTube videos?

Yes, YouTube videos are supported but may have to be viewed through the YouTube application (instead of the Chrome application).


What happens when I access another application while writing an email?

Your email is automatically saved as a draft when you access another application. It is still displayed when you return to Email, until you close the Email application. When you open the Email application again, from your Inbox, tap the Menu Key (in the Front Touch Keys bar), then Folders > Drafts to access it.


Is there a file size limitation for when I want to use an .MP3 file as a ringtone?

There is no file size limitation.


Is it possible to install another navigation application on my phone?

Any application that is available on Play Store and is compatible with the hardware can be installed and used.


Is it possible to synchronize my contacts from all of my email accounts?

Only Gmail and MS Exchange server (Company Email Server) contacts can be synchronized.

Wait and Pause

Why don't my phone numbers with Wait and Pause work?

If you transferred a contact with the Wait and Pause functions saved into the number, you will need to re-save each number to use these features.

To re-save numbers with Wait and Pause
  1. From the Home screen, tap the Phone Key in the Quick Keys bar.

  2. Dial the number, then tap the Menu Key (in the Front Touch Keys bar).

  3. Tap Add 2-sec pause or Add wait, enter the remaining numbers, then tap Save to Contacts to save the number for the Contact.


What are the phone’s security functions?

You are able to set the phone to require the entry of an unlock sequence (face recognition, pattern, PIN, or password) before the phone can be accessed or used.

Unlock Pattern

What should I do if I forget my Unlock Pattern?

After attempting the Unlock Pattern 5 times, you can tap the Forgot Pattern? option and use your Google Account information or Backup PIN to unlock your phone.

Unlock Pattern

How do I create the Unlock Pattern?

  1. From the Home screen, tap the Menu Key (in the Front Touch Keys bar).

  2. Tap Lock screen settings.

  3. Tap Select screen lock.

  4. Tap Pattern. The first time you do this, a short tutorial about creating an unlock pattern appears.

  5. Set up by drawing your pattern once, tap Continue, draw it again, then tap Confirm.

Speed Dial

Is Speed Dialing supported?

Yes. You can set Speed Dials as well as save a contact directly on your Home screen.

To set a Speed Dial:
  1. Open the Contacts application.

  2. Tap the Menu Key (in the Front Touch Keys bar) > Speed dial.

  3. Tap the speed dial location and select the desired contact.

To set a Direct Dial shortcut to your Home screen:
  1. Touch and hold an empty area on your Home screen.

  2. Tap the Widgets tab > Direct dial.

  3. Tap the contact in your Contacts list.


Will I know when my memory is full?

Yes, you will receive a notification.

Language Support

Is it possible to change the language?

The phone has multi-lingual capabilities.

To change the language:
  1. From the Home screen, tap the Menu Key (in the Front Touch Keys bar) > Settings.

  2. Tap Language & input > Language.

  3. Tap the desired language.


To set multiple languages for your on-screen keyboard, from the Language & input screen, tap the Settings icon (next to LG Keyboard), tap Input language and type, then checkmark the languages you want to be able to type.

Language Support

Which languages are supported when using Play Store?

The Play Store application supports English and Spanish. Third party applications may not support all languages.


How do I set up a VPN?

VPN access configuration is different according to each company. To configure VPN access from your phone, you must obtain the details from your company’s network administrator.

Screen time out

My screen turns off after only 30 seconds. How can I change the amount of time for the backlight to turn off?

  1. From the Home screen, tap the Menu Key (in the Front Touch Keys bar).

  2. Tap Settings > Display > Screen timeout.

  3. Tap the preferred screen backlight timeout time.


You can also turn on the Smart screen and Smart video features to keep the screen from turning off when the device detects your eyes looking at the screen. From the Settings menu, tap Display, then checkmark Smart screen and/or Smart video.

Wi-Fi and 4G

When Wi-Fi and 4G are both available, which service will my phone use?

When using data, your phone may default to the Wi-Fi connection (if Wi-Fi connectivity on your phone is set to On). However, there will be no notification when your phone switches from one to the other.

To know which data connection is being used, use the 4G or Wi-Fi icon in the Status Bar at the top of your screen.

Home screen

Is it possible to remove an application from the Home screen?

Yes. Just touch and hold the icon until the Remove bar appears at the top of the screen. Then, without lifting your finger, drag the icon to the Remove bar, then lift your finger.


I downloaded an application and it causes a lot of errors. How do I remove it?

  1. From the Home screen, tap the Menu Key (in the Front Touch Keys bar).

  2. Tap Settings > Application manager.

  3. Tap the application > Uninstall.


Can I use music files for my ringtones?

Yes. After saving a music file as a ringtone, you can use it anywhere you can set ringtones as an alert.

Touch and hold a song in a library list. In the Context menu that opens, tap Set music as.


Will my alarm be audible or will it go off if the phone is turned off?

No, this is not supported.


If my Ringer Volume is set to Off or Vibrate, will I hear my alarm?

Your alarm is programmed to be audible even in these scenarios.

Phone Spec




Battery Time

What is the maximum amount of time my phone’s battery will last before I need to recharge it?

Talk time: Approx. 1150 mins

Standby: Approx. 11.5 days


Which wireless bands are supported by the phone?

Your phone is able to operate on the 800MHz, 1900MHz.

Recovery Solution




Factory Reset

How can I perform a factory reset if I can’t access the phone’s Settings menu?

How to perform a factory reset:
  1. Turn the phone off.

  2. Press and hold the following keys at the same time: Volume Down Key + Power/Lock Key on the back of the phone.

  3. Release the Power/Lock Key only when the LG logo is displayed, then immediately press and hold the Power/Lock Key again.

  4. Release all keys when the Factory hard reset screen is displayed.

  5. Press the Power/Lock Key to continue or either of the Volume Keys to cancel.

  6. Press the Power/Lock Key once more to confirm or either of the Volume Keys to cancel.


If a factory reset is performed, all installed applications and user data will be erased. Please remember to back up any important data before performing a factory reset.

Power Reset

Phone is locked-up and does not function

In the case of a malfunction or lock up error, press and hold the Power/Lock Key for 8 seconds to reset the phone.

To power off, press and hold the Power/Lock Key 2 seconds longer.