FAQ

Please check to see if any problems you have encountered with your phone are described in this section before taking the phone in for service or calling a service representative.

BT
Sub-Category	Question	Answer
Bluetooth Devices	What are the functions available via Bluetooth?	Connecting to Stereo/Mono Headset, Car Kit, FTP server is possible. When it’s connected to another phone via Bluetooth, you can receive Contacts data.
Bluetooth Headset	If my Bluetooth headset is connected, can I listen to my music through my 3.5mm wired headphones?	When a Bluetooth device is connected, all system sounds are played over the headset. As a result, you will not be able to listen to music through your wired headphones.

Data
Sub-Category	Question	Answer
Contacts Backup	How can I back up Contacts?	The Contacts data can be synchronized between your phone and Gmail^TM.
Synchronization	Is it possible to set up one-way-sync with Gmail?	Only two-way synchronization is available.
Synchronization	Is it possible to synchronize all the Email folders?	The Inbox is automatically synchronized. You can view other folders by touching the Menu Key and selecting Folders.
Synchronization	Is it possible to transfer Contacts data from a feature phone to an Android^TM phone?	Yes, if your contacts can be extracted into a .CSV file. How to transfer: Create “.CSV” file with the contacts on your current phone (you may be able to use the PC suite software provided by LGE). Log into Gmail with your PC. Click Contacts. Click Import. Attach the “.CSV” file. Your contacts will then be synchronized between your Android phone and Gmail.

Google^TM Service
Sub-Category	Question	Answer
Gmail Log-In	Should I have to log into Gmail whenever I want to access Gmail?	Once you log into Gmail, you don’t need to log in to Gmail again.
Google Account	Is it possible to filter emails?	No, email filtering is not supported via the phone.

Phone Function
Sub-Category	Question	Answer
YouTube^TM	Is it possible to play YouTube videos?	Yes, YouTube videos are supported but may have to be viewed through the YouTube application (and not the Browser).
Email	What happens when I execute another application while writing an email?	Your email will automatically be saved as a draft.
Ringtone	Is there a file size limitation for when I want to use an .MP3 file as a ringtone?	There is no file size limitation.
Message Time	My phone does not display the time of receipt for messages older than 24 hours. How can I change this?	You will only be able to see the times for messages received the same day.
microSD Card	Is it possible to save applications to the microSD card?	Some applications can be saved to the microSD card. From the Home screen, touch the Menu Key Settings > Applications > Manage applications . Touch an application Move to SD card.
microSD Card	What is the maximum supported size for a memory card?	32GB memory cards are compatible.
Navigation	Is it possible to install another navigation application on my phone?	Any application that is available on Android Market^TM and is compatible with the hardware can be installed and used.
Synchronization	Is it possible to synchronize my contacts from all my email accounts?	Only Gmail and MS Exchange server (Company Email Server) contacts can be synchronized.
Wait and Pause	Is it possible to save a contact with Wait and Pause in the numbers?	If you transferred a contact with the Wait & Pause functions saved into the number, those functions will not be recognized. You will need to re-save each number. How to re-save numbers with Wait and Pause: From the Home screen, touch the Phone Key (in the Quick Keys bar). Dial the number, then touch the Menu Key . Touch Add 2-sec pause or Add wait. Enter the remaining number(s) and continue saving the number as necessary.
Security	What are the phone’s security functions?	You are able to set the phone to require the entry of an unlock sequence (pattern, PIN, or password) before the phone can be accessed or used.
Unlock Pattern	What should I do if I forget my Unlock Pattern?	After attempting the Unlock Pattern 5 times, you can touch the Forget Pattern? option and use your Google Account information to unlock your phone.
Unlock Pattern	What should I do if I forgot the Unlock Pattern and I didn’t create a Google Account on the phone?	Without entering the Unlock Pattern, you will not be able to access your phone. [Caution] If you perform a factory reset, all user applications and user data will be deleted. Please remember to back up any important data before performing a factory reset. How to perform a factory reset: Turn the power off. Touch and hold the following keys at the same time for 12 seconds: Power/Lock Key + the down Volume Key. Release the keys when you see the screen message “Permanently Erase User Data & Reset Settings?, press the Power Key to confirm and any other key to cancel.” Press the Power/Lock Key to confirm (or press any other key to cancel). When you press the Power/Lock Key to confirm, a pop-up appears asking “Are you sure you want to continue with erase?”. Press the Power/Lock Key and your phone will be restored to the factory settings. To cancel, press any other key.
Unlock Pattern	How do I create the Unlock Pattern?	From the Home screen, press the Menu Key . Touch Settings > Security. Touch Set up screen lock (under the Screen unlock section of the settings). Touch Pattern. The first time you do this, a short tutorial about creating an unlock pattern appears. Set up by drawing your pattern once, then Continue, draw again Confirm.
Speed Dial	Is Speed Dialing supported?	Yes. You can set Speed Dials as well as save a contact directly on your Home screen. To set a Speed Dial: Open the Contacts application, then touch the contact you want. Touch the Menu Key > More > Speed dials. Touch the phone number you want, then touch the Speed Dial to set. To set a Direct Dial shortcut to your Home screen: From the Home screen, touch the Menu Key > Add . Touch Shortcuts > Direct Dial. Select a contact from your Contacts List.
Memory	Is it possible to save a picture to the internal memory while taking a picture?	Pictures, along with Music and Video files, cannot be saved to the internal memory. They are saved to your microSD card.
Memory	Will I know when my memory is full?	Yes, you will receive a notification.
Language Support	Is it possible to change the language?	The phone has multi-lingual capabilities. To change the language: From the Home screen, touch the Menu Key > Settings . Touch Language & keyboard > Select language. Touch the desired language.
Language Support	Which languages are supported when using Android Market?	The Market application supports English and Spanish. Third party applications may not support all languages.
VPN	How do I set up a VPN?	VPN access configuration is different according to each company. To configure VPN access from your phone, you must obtain the details from your company’s network administrator.
Screen time out	My screen turns off after only 15 seconds. How can I change the amount of time for the backlight to turn off?	From the Home screen, touch the Menu Key . Touch Settings > Display > Screen timeout. Touch the preferred screen backlight timeout time.
Wi-Fi & 4G	When Wi-Fi and 4G are both available, which service will my phone use?	When using data, your phone may default to the Wi-Fi connection (if Wi-Fi connectivity on your phone is set to On). However, there will be no notification when your phone switches from one to the other. To know which data connection is being used, use the 4G or Wi-Fi icon at the top of your screen.
Home screen	Is it possible to remove an application from the Home screen?	Yes. Just touch and hold the icon until the trash can icon appears at the bottom-center of the screen. Then, without lifting your finger, drag the icon to the trash can.
Application	I downloaded an application and it causes a lot of errors. How do I remove it?	From the Home screen, touch the Menu Key . Touch Settings > Applications > Manage applications . Touch the application >Uninstall.
Camera	My phone’s camera does not take pictures and says “No SD Card or SD card is not ready!”. Why doesn’t it work?	A microSD card must be inserted in order to use the phone’s camera. Verify that the microSD card is mounted on the device. Touch the Menu Key > Settings > Storage > Mount SD card .
Alarm	Can I use music files for my alarm?	Yes. After saving a music file as a ringtone, you can use it for your alarm. Touch and hold a song in a library list. In the Context menu that opens, touch Use as phone ringtone. In an alarm clock setting screen, select the music as a ringtone.
Alarm	Will my alarm be audible or will it go off if the phone is turned off?	No, this is not supported.
Alarm	If my Ringer Volume is set to Off or Vibrate, will I hear my alarm?	Your alarm is programmed to be audible even in these scenarios.

Phone Spec
Sub-Category	Question	Answer
Battery Time	What is the maximum amount of time my phone’s battery will last before I need to recharge it?	Talk time : Approx. 455 mins Standby : Approx. 20 days
Band	Which wireless bands are supported by the phone?	Your phone is able to operate on the 800Mhz and 1900MHz bands.

Recovery Solution
Sub-Category	Question	Answer
Factory Reset	How do I perform a factory reset?	From the Home screen, touch the Menu Key . Touch Settings > Privacy > Factory data reset . [Note] Touch the checkbox to also erase all contents from your microSD card when the phone is reset. Read the warning and touch Reset phone. Touch Erase everything. [Attention] If a factory reset is performed, all installed application and user data will be erased. Please remember to back up any important data before performing a factory reset.
Factory Reset	How can I perform a factory reset if I can’t access the phone’s setting menu?	How to perform a factory reset: Turn the power off. Touch and hold the following keys at the same time for 12 seconds: Power/Lock Key + the down Volume Key. Release the keys when you see the screen message “Permanently Erase User Data & Reset Settings?, press the Power Key to confirm and any other key to cancel.” Press the Power/Lock Key to confirm (or press any other key to cancel). When you press the Power/Lock Key to confirm, a pop-up appears asking “Are you sure you want to continue with erase?”. Press the Power/Lock Key and your phone will be restored to the factory settings. To cancel, press any other key. [Attention] If a factory reset is performed, all installed applications and user data will be erased. Please remember to back up any important data before performing a factory reset.

This is a step-by-step guide for frequently asked questions. If you run into a problem or are having trouble with a feature, take a look at this section before you contact the Customer Information Center. Thank you.