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How to Download Cycles to your Dryer using NFC - SmartThinQ

Troubleshooting
How to Download Cycles to your Dryer using NFC - SmartThinQ

You may come across difficulties running the SmartThinQ App along with operating your brand new LG appliance. Please do not despair. The following are some very basic troubleshooting tips to download new cycles to your dryer and how to use the NFC feature of your phone.

  1. Open the SmartThinQ app, make sure its the latest version, then select your registered product.

    Select the registered unit
  2. Download a new cycle to your dryer by selecting any of the categories available.

    This list will keep increasing and updated when the SmartThinQ app is updated by our developers.

    Select the category of cycles
  3. Select the category and the type of cycle you want to download to your unit.

    Tag On Logo on the Pedestal
  4. Pick the cycle you want to download to your dryer, in the example on the screenshot here, a "Denim Jean" cycle will be downloaded to this dryer.

    Pick the cycle you want
  5. To use the Tag On, enable the NFC function on your phone by following the steps below:

    • In your phone's Settings Menu, find NFC settings and enable it.

    • Make sure the "READ AND PEER TO PEER (P2P)" option is enabled.

    • The NFC settings method may vary depending on your phone's model. Please refer to your phone's manual for more information.

    • If you are having issues with NFC, check How to Use NFC Tag On section.

    Enable the NFC
  6. Hold your smartphone near the Tag On logo and do not remove your smartphone until the registration/cycle download is complete.

    If your phone has a plastic or metal cover? You may need to remove the cover to increase the signal strength of the NFC.

    Tag On Logo on the Pedestal

Whatever the issue you may be encountering attempting to operate your brand new LG appliance by running the Smart ThinQ app, ensure following criteria are met:

  1. Download SmartThinQ

    Download and install App is SmartThinQ mobile app from the app store or google play.

    Download on AndroidDownload on iOS
  2. Latest Version

    Ensure that the SmartThinQ app on your phone is the latest available version. LG updates this mobile app often for improvements.

    update the app
  3. Error Messages

    Check to make sure there is no error message on the screen.

    check the screen for errors
  4. Register your Unit

    Make sure that you register and add your product to the SmartThinQ app. For more information about your specific unit, please visit our LG Works with Voice Assistant page.

  5. Compatible Appliance.

    Appliances that are compatible with smartThinq shows either SDS, Tag ON logo or SmartThinQ logo.

    SmartThinQ Logo
    SmartThinQ Logo
    Tag On Logo on the Front Load
    Tag On Logo on the Top Load
    Tag On Logo on the Pedestal
  6. Make sure the Phone Supports NFC.

    NOTE: iPhone 6 and 6 Plus have NFC for online payments only, they cannot read NFC tags. iPhone 7, 8 and X have NFC for payments but additionally, with iOS 11 and an NFC App, they can read NFC tags. The latest iPhone XS, XS Max, and XR have NFC for payments and can read NFC tags with or without an additional App. At present, no iPhone can write to an NFC tag.

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      Android

  7. Enable the NFC feature on the phone.

    Depending on the model and brand of your phone, make sure that the NFC feature is enabled. If you need more information on how to enable your NFC, a simple google search will provide some information on how to enable NFC feature on your phone.

    NOTE:
    • Do you know the exact NFC antenna location inside the phone? Place the exact spot over your appliance.

    • Is the appliance powered “ON” while trying to Tag ON? Make sure its ON.

    • Does your phone have a plastic or metal cover? Remove the cover to increase the signal strength of the NFC.

Author - Sanmi Ajanaku

Sanmi is a Home Appliance expert and author of this help library article. Please leave him feedback below about the page.

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