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How to use Google Find my Phone and Device Reset

Operation
How to use Google Find my Phone and Device Reset

Note: Some Buttons, Settings, Menus, or Icons may differ from that of your device depending on your software version and wireless service provider.

  1. Requirements

    To use Find my Device, your device must be:

    • Powered on.

    • Signed in to a Google Account.

    • Connected to mobile data or Wi-Fi.

    • Location turned on.

    • Find My Device turned on.

  2. On a browser Log in to your Google account

    On a device with Internet access, go to https://myaccount.google.com/find-your-phone.

    Log in using the same Google account that was setup on the lost device.

    Login to Gmail
  3. Select your device

    Select the lost device to see last known location and other options.

    Select your phone
  4. Ring or locate your phone

    Ring allows your phone to ring for 5 minutes, even if its on silent.

    Locate will bring up Google maps with the location of the phone and give you the following options:

    • Play Sound - Device will ring for 5 minutes, even if set to silent.
    • Secure Device - Lock device and sign out of your Google account. you can also display a message or phone number on the locks screen, you can still locate the device after it's locked.
    • Erase Device - Delete all content from the device. Once your device has been erased, you can't locate it.
    • Note: If you find your device after erasing, you'll likely need your Google Account password to use it again.

    Ring or locate your phone
  5. Lock your phone

    By choosing Lock, you will activate Android Device Manager as a device administrator. This required to remotely lock or erase your phone and to change the screen lock.

    Set a password to lock your screen

    Write a note to the finder (optional)

    Give a phone number for the finder to call (optional)

    locked img
  6. Try to call your phone

    If you can't remember your number, ask a friend or use Contacts to look it up. You can also try to make a call using Hangouts or a similar service.

  7. Sign out of your phone

    Sign out of your Google account on your lost phone so that no one else can access it. You will still be able to ring, locate, lock and erase your phone.

  8. Contact your carrier (operator)

    Your operator may be able to help by disabling your SIM card, ordering a new SIM card or redirecting your calls to a new number.

    This may also help protect you from identity theft since a finder could use text messages to access your information, send messages on your behalf, or make expensive calls.

  9. Consider erasing your device

    Erasing your device prevents others from seeing your content. If you choose to erase:

    • Google may not be able to completely erase all memory cards on your device
    • Find your phone and Android Device Manager can no longer locate, ring or lock your phone
    • You’ll permanently lose access to all info on your device that wasn’t recently backed up to Google

    Your phone will be erased the next time it’s on-line. If it doesn’t come on-line again, it won’t be erased.

    By choosing Erase, you'll activate Android Device Manager as your device administrator. This is required to remotely lock or erase your phone and to change the screen lock.

  • To use Find my Device, your device must be:

    • Powered on.

    • Signed in to a Google Account.

    • Connected to mobile data or Wi-Fi.

    • Location turned on.

    • Find My Device turned on.

  • If you turned off Find my Device:

    1. Open your device's Settings Setting Icon

    2. Tap Security & location. (If you don't see "Security & location," tap Google and then Security.)

    3. Tap Find My Device.

    4. Make sure Find My Device is turned on.

    Note: If you have a tablet that people share, only the tablet’s owner can change these settings.

    1. Open your device's Settings Setting Icon

    2. Tap Security & location and then Location. (If you don't see "Security & location," tap Location.)

    3. Turn on Location.

  • If you hide a device on Google Play, it won't show in Find My Device. To show a device:

    1. Open play.google.com/settings

    2. Under "Visibility,” pick the device.

    1. Open android.com/find.

    2. Sign in to your Google Account.

    3. Note: If this device has more than one user profile, sign in with a Google Account that's on the main profile.

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