At a Glance
A pixel outage (dead pixel) can be defined as a stuck pixel or a bright dot of color that fails to update when neighboring pixels change. Stuck pixels are most noticeable when the rest of the screen is black. This can normally be corrected with troubleshooting.
Dark/Dead Pixels: These are caused by dead transistors.
Stuck/Bright Pixels: This is caused by a malfunction in the transistor that allows light through all of the sub pixels, or none of them.
Try This
Perform a Pixel Cleaning in the TV settings.
If your TV does not have the pixel cleaning feature, service will be required. Please visit our Request a Repair page for further assistance.
1 Select [All Settings] in the [Settings] menu.
2 Select [General] and then [OLED Care].
3 Select [OLED Panel Care].
4 Select [Pixel Cleaning].
This process can take up to 1 hour to complete.
If the problem continues after the pixel cleaning, service will be required. Please visit our Request a Repair page for further assistance.
