LG TV – Netflix is Not Working

Try This

1. Reset Your Internet Connection

   1. Unplug your router and TV for 30 seconds, then plug them back in: The router first and the TV second.

   2. Allow the router's reboot process 1 to 2 minutes to be complete.

   3. Verify your TV is connected to the internet.

2. Check That Your TV's Firmware is Updated

   Issues can arise if the app has been updated, but the TV's firmware has not.

   1. Start by checking for updates.

      1. For WebOS 5.0 and higher go to [SETTINGS] → [ALL SETTINGS] → [SUPPORT] → [SOFTWARE UPDATE].

      2. For WebOS 3.0 through 4.5 go to [SETTINGS] → [ALL SETTINGS] → [GENERAL] → [ABOUT THIS TV] → [CHECK FOR UPDATES].

   2. If an update is available, select [DOWNLOAD and INSTALL].

   Note

   Toggle on Allow Automatic Updates if you wish to have the TV update automatically when new firmware is released.

3. Uninstall and Reinstall the Netflix App

   1. Sometimes files or caches can become corrupted. Deleting the app will remove those files.

   2. In the TV menu, highlight the affected app in the launcher, then press and hold the [OK] button. An [EDIT MODE] window will appear. Click [OK].

   3. Click on the affected app again, click the [X] above it, and click [YES] to remove the app.

   4. Once the app has been deleted, go to the LG Content Store to reinstall it.

   5. In the Content Store, enter the app name in the search bar. Select it in the search results and click on [INSTALL]. You will see the app appear in the launcher.

   Note

   Login info will have to be re-entered in order to access the app content.

4. Accept the User Agreements

   Not all features will work if the agreements are not accepted.

   Make sure you've accepted all User Agreements by following the steps listed below.

   For WebOS 5.0 and higher, go to [SETTINGS] → [ALL SETTINGS] → [SUPPORT] → [ADDITIONAL SETTINGS] → [USER AGREEMENT].

   For WebOS 3.0 through 4.5, go to [SETTINGS] → [GENERAL] → [ABOUT THIS TV] → [USER AGREEMENT].

5. Factory Reset

   If none of the steps above help, then the last step you can try is to factory reset the TV.

   Warning

   Performing a factory reset will return all TV settings back to the default out-of-box settings and remove all downloads.

   For WebOS 6.0 or newer, go to [SETTINGS] → [ALL SETTINGS] → [GENERAL] → [SYSTEM] → [RESET TO INITIAL SETTINGS].

   For WebOS 5.0, go to [SETTINGS] → [ALL SETTINGS] → [SUPPORT] → [RESET TO INITIAL SETTINGS].

   For WebOS 1.0 through 4.5, go to [SETTINGS] → [ALL SETTINGS] → [GENERAL] → [RESET TO INITIAL SETTINGS].