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Operation Cell Phones Last Updated 04/18/2018

If your device is frozen, or the screen is locked and you haven't created a Google Account on the phone you can perform a Factory Data Reset.

By performing a factory data reset, All Data Will Be Deleted From The Device. While any data stored in your Google Account will be restored, all apps and data not stored in your Google account will be lost and should be backed up to a computer or MicroSD card before resetting.

Note: You can use LG Backup solution to back up your phone data.  Alternatively, to back up your data, connect your phone to a PC via the USB cable. After connecting, select Media sync (MTP) mode on your phone. Copy personal folders to your PC, i.e. DCIM (photos, videos), Downloads, Music, etc.

  1. From the Home screen, tap Apps  > Settings  > General tab  > Backup & reset

  2. Tap Factory data reset to erase all data and restore default settings.

  3. Tap Reset phone > Erase everything to perform a factory reset. Your device will restart when the reset is complete.

Note: This process will erase all data from your phone's internal storage.

  1. Press and hold down the Power key for 10 seconds.

  2. Your device will perform a reset and restart without losing any user data.

If a factory reset is performed, all installed applications and user data will be erased. Please remember to back up any important data before performing a factory reset.

  1. Turn the phone off.

  2. Press and hold the Volume Down key + Power/Lock key on the side of the phone.

  3. Release the Power/Lock key when the LG logo is displayed, then immediately press and hold the Power/Lock key again.

  4. Release all keys when the Factory data reset screen is displayed.

  5. Press the Volume key up or down, highlight Yes and press the Power/Lock key to continue. To cancel select No (Exit) and press Power/Lock key.

  6. Press the Volume key up or down, highlight Yes and press the Power/Lock key to confirm. Once confirmed the device will restart and factory data reset will be performed.

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