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YouTube App No Longer Works - Soundbar, Sound Plate, Home Theater

Troubleshooting Home Audio Last Updated 05/10/2018

YouTube has begun to update their API (backend coding) to provide new features and update existing features. This YouTube® update will cause the YouTube App to stop working after April 20, 2015. This affects certain products created before 2013. To view Google's official article regarding this change, please visit

Note: This is not a defect or malfunction, and we apologize for any inconvenience this has caused.

Note: Products purchased later than 2012 may still have been manufactured before that time.

This issue has affected the Netcast 1.0 operating system, with the possibility of other operating systems being affected as well.

We use commercially reasonable efforts to provide the Services on a continuous, high quality basis but cannot guarantee that they will always be available, uninterrupted, or error free.

Below are the model series known to be affected, though others may have been affected as well:

  • LD550
  • LD650
  • LE3530
  • LE5400
  • LE5500
  • LE7500
  • LE8500
  • LX6500
  • LX9500
  • PK750
  • PK950
  • PX950
  • BD390
  • BD530
  • BD560
  • BD570
  • BD590
  • BX580
  • LHB953
  • LHB977

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