LG ANDROID MOVE/COPY PICTURES, VIDEOS AND OTHERS FILES

LG Backup can backup your mobile devices LG Home screen, device settings, apps, and contacts to your computer.

Note: Not all mobile devices are supported. Mobile device backups can only be restored to a mobile device and cannot be read by the computer (i.e. contacts). If you wish to directly connect your android phone to the computer to transfer files manually click here for further instructions.

1. Unlock & Connect

   Unlock your device and connect to a PC using a USB cable (you may use the cable attached to your LG charger). Once connected, you may be prompted on your phone to select a USB connection type, select Media sync (MTP) or File Transfer.

   Note: You may be prompted to install drivers after connecting to your PC, these drivers are not needed for transferring files (drivers are used for connecting your phone as a modem). You can cancel the installation. If using a Mac go to www.android.com/filetransfer to download the correct software.

   

2. Create A Backup

   Select Back up, then checkmark each item from your mobile device to backup. Select Start, once the backup is complete, select OK to finish.

   

3. Restore A Backup

   Select Restore, then select a backup to restore. Select Next, then checkmark each item from the backup to restore to your mobile device. Select Start to restore items to your mobile device. Once restore is complete your mobile device will reset, select OK to finish

   

• Why won't my computer install drivers?

  The first time your computer is connected to your device, default MTP drivers may need to be installed. If these drivers are taking a long time you may need to select Skip obtaining driver software from Windows Update.

  

• Is your device charging?

  If you phone is connected to your computer, regardless if it is recognized or not it should be charging. If it is not charging try another USB port or try a different cable.

  Even if your device is charging your cable may not transmit data. Some third party cables may lack the ability to transfer data (example: cables bought at convenience stores).

• Do you need a driver?

  In some cases, the LG Universal Mobile Driver may be needed. Disconnect the phone from you computer then install the driver below, after installation reconnect and follow the steps on tab 1.

  Choose your operating system:

  Windows      Mac   

• Is your device visible but you still can't transfer files?

  You may need to change the MTP drivers on your computer.

  1. Click the Start button, type device manager in the search box, then click Device Manager.

     

  2. Under Portable Devices locate your mobile device, then right click and select Update Driver Software.

     

  3. Select Browse my computer for driver software > Let me pick from a list of device drivers on my computer, then select MTP USB Device > Next. Click Close to complete, you may need to disconnect your mobile device, restart your computer, then reconnect your mobile device.