Connecting To Your Wireless Network - Chromebase

Advanced Setup

If using a hidden network, static IP, or advanced security protocols.

Hidden/Advanced Protocols

Static IP

Click on the status area in the lower right corner of the desktop, then click the Network area, as shown below.

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Make sure Wi-Fi is enabled. The icon should match the one shown below.

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Choose Join Other... from the bottom of the networks list.

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Enter your SSID, security type, and network security key. If unknown, ask your network administrator.

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For advanced security configurations, click the Advanced button. If you aren't sure what this is for, you likely are not using it.

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Enter your advanced security details here, then click Connect.

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Back Next Home

Click on the status area in the lower right corner of the desktop, then click the Network area, as shown below.

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Make sure Wi-Fi is enabled. The icon should match the one shown below.

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Choose Settings from the bottom of the networks list.

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Click the Wi-Fi area as shown, locate your home network in the list, and double-click on it.

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At the top, switch to the Network tab.

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Uncheck Configure automatically, then enter your IP information. The name servers are also known as DNS servers.

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• My network does not appear in the network list
  • Ensure the wireless router is powered on.
  • Ensure your Chromebase is within range of the wireless router with minimal obstacles between.
    Note: The wireless receiver built in to the Chromebase may not be as strong as other devices.
  • Restart the Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
  • For Advanced Users: Make sure the router has SSID Broadcast enabled.
  • If the issue persists, Contact Us.
• Unable to join - Incorrect password
  • Contact your Internet Service Provider or router manufacturer for help obtaining the correct Wi-Fi password.
  • Restart your Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
  • Wi-Fi passwords are case-sensative, so ensure you mind capital versus lowercase.
  • If the issue persists, Contact Us.
• Unable to join - Other Error
  • Ensure the wireless router is powered on.
  • Ensure your Chromebase is within range of the wireless router with minimal obstacles between.
    Note: The wireless receiver built in to the Chromebase may not be as strong as other devices.
  • Restart your Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
  • For Advanced Users: Make sure the router has MAC Filtering disabled.
  • For Advanced Users: Make sure the router has DHCP enabled, or that you have the appropriate static IP settings programmed into your Chromebase.
  • If the issue persists, Contact Us.
• Joined network - No Internet access
  • Check other devices for Internet access. If none of your devices have Internet access, contact your ISP (Internet Service Provider).
  • Restart your Chromebase and wireless router (unplug the router, then plug it back in. Restart your Chromebase as normal).
  • For Advanced Users: Check the router's firewall settings.
  • For Advanced Users: Check the static IP settings.
  • If the issue persists, Contact Us.