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Request SWAP

Need to SWAP your LG Commercial Display unit? Request conveniently online.

If you have any questions, please call Commercial Display SWAP line at 888-865-3026 option 1, option 4.

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Enhanced Service *

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Did you purchase Enhanced Service Plan with SWAP option?

  • - Enhanced Service Plan with SWAP : A service plan with SWAP replacement option that customer purchased
  • - Notice : 24/48 hr SWAP request must be submitted by 2PM Central for same business day shipment

Select Your Product *

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1. Select by Product Category

OR

Enter Model Number

Find my model & serial number

2. Serial Number ( or IMEI/MEID ) *

Find my model & serial number

3. Purchased Date

Installation Date *

Unfortunately, scheduling a repair service online is currently unavailable for your selected product . Please contact us 888-865-3026 to receive support.

Your Service Type *

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Product Issue *

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Description

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Choose diagnostic information

Characters left : 1000 / 1000

File must be less than 10MB. Allowed file types : jpg, gif, pdf, png, tif, zip

Unit Location Information (Ship to) *

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Property
Address
Customer Name
Email
Property Phone

Requestor Information *

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Customer Name
Phone
Email
Company Name
Job Title
("same info as above" if property contact name is same as SWAP requestor name.)
Privacy Policy
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Security Agreement *

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Agree to be invoiced

By electing to receive advance replacement, I agree to the following terms.

  1. 1) Your previous unit must be returned to LG within 10 business days from the receipt of replacement unit.

    - A pre-paid shipping label and an instruction letter will be sent to you by email once your case has been approved.

  2. 2) Once you receive your replacement unit, utilize the same box to return your previous unit.
  3. 3) Utilize prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
  4. 4) Be sure to keep your tracking number prior to releasing your package just in case of loss or unforeseeable situations.

If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the SWAP requestor.

This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and SWAP during that time period

Please read replacement types and check below, agreeing with LG’s replacement policy.

  1. Advance Replacement (Applies to Enhanced Service Plan customers or Commercial customers)
  2. 1) Your previous unit must be returned to LG within 10 business days from the receipt of replacement unit.

    -A pre-paid shipping label and an instruction letter will be sent to you by email once your case has been approved.

  3. 2) Once you receive your replacement unit, utilize the same box to return your previous unit.
  4. 3) Utilize the prepaid label and deliver to your nearest drop box or release the package to carrier when LG arranges it for pick up.
  5. 4) Be sure to keep your tracking number prior to releasing your package just in case of loss or unforeseeable situations.

If your previous unit is not returned within 10 business days, you will be notified of non return status and will be requested to return the unit. If not received within 30 business days, an invoice for the full cost of the replacement unit will be issued by LG Electronics to the SWAP requestor.

This consent remains valid for one year from the submittal date and will be used as a legally-binding promissory note for all exchanges and SWAP during that time period

  1. Standard Replacement
  2. 1) Once your request for SWAP Replacement is approved, LG will provide you with a prepaid shipping label and instruction for shipment. It is your responsibility to ship your unit in timely manner.
  3. 2) Once LG receives your unit, we will ship the replacement unit to you within 2 business days from designated Warehouse (Arrival time will vary)
  4. 3) In an event LG does not have the same model in stock, you will be contacted with an option to choose a) accept most compatible model b) Wait for replacement, c) Credit to your account