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Charging Issues

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POWER AND CHARGING ISSUES

POWER AND CHARGING ISSUES

There are several reasons why a cell phone may not power on, randomly power on and off, or not charge correctly.

Below are some things you can check if your cell phone is having power or charging issues.

- Will Not Power On

- Randomly Power Cycling

- Will Not Charge

Will Not Power On

Not powering on or not powering up all the way can be caused by many things, such as a dead or malfunctioning battery, a defective or malfunctioning display screen, and/or liquid or physical damage to the phone or battery.

- First check to see if the phone itself is at least trying to power up. To do this hold the power button down for 5-10 seconds. Does the phone power up to any logo or error screen but the go no further? This would indicate a software problem or internal hardware problem with the phone.

- Did you hear any sounds from the phone? Did the phone vibrate? Did and of the keypad buttons light up? Did the display flicker or any back lights briefly come on? If any of these things occurred then it would indicate that the phone is getting power and that the display itself is defective or malfunctioning.

- If you got no response from the previous step, try plugging in the charger to the phone and perform the same steps as before. If you still get the same results then it still points to the display being the problem. If the display turns on and the phone powers on, then it would indicate a problem with the battery.

- If you get no results from any of the above steps the problem could be with the phone itself not powering on.

- Does the phone have any noticeable physical damage, cracks on the screen or display and/or noticeable damage to any other area of the phone?

- Do you know if the phone has gotten wet or been in a humid environment? To check for this, take the back cover of the phone off and remove the battery. Look and the gold contacts on the battery and inside the phone, do they look corroded or discolored? Check the color of the Liquid Damage Indicator on the inside of the phone and on the edge of the battery. Both are usually located near the gold contacts in both places. If the LDIs are solid white or white with pink "x"s that usually means no liquid or moisture damage. If one or both of them are pink or orange in color then it indicates possible liquid or moisture damage.

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Randomly Power Cycling

Powering off, or power cycling at random times can be caused by several things, like a malfunctioning battery, a battery not making good connection, a software issue, and/or liquid or physical damage to the phone or battery.

- If you notice that the phone power cycles every time you try to open a specific application, perform the same task, or if you don't find any other hardware issues, then it could be due to a software problem. If you think it might be a software issue you can try doing a reset on the phone. The reset option can usually be found in your settings menu. Remember to backup or save your personal information off the phone before doing any reset.

- Do you know if the phone has gotten wet or been in a humid environment? To check for this, take the back cover of the phone off and remove the battery. Look and the gold contacts on the battery and inside the phone, do they look corroded or discolored? Check the color of the Liquid Damage Indicator on the inside of the phone and on the edge of the battery. Both are usually located near the gold contacts in both places. If the LDIs are solid white or white with pink "x"s that usually means no liquid or moisture damage. If one or both of them are pink or orange in color then it indicates possible liquid or moisture damage.

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Will Not Charge

There are several reasons why your phone may not be charging. You could have a damaged or malfunctioning battery, charger, charging port on the phone, the wrong type of charger or battery, and/or if your charger is a two piece charger the data cable could be damaged or the AC adaptor not working properly.

- First remove the battery from the phone and make sure it is installed correctly and is the correct replacement or original battery that came with the phone. An incorrect replacement battery or a battery not installed correctly could give many charging and power issues.

- Is the charger you are using an original LG brand charger and/or the charger that came with the phone? We recommend using an original LG brand charger to ensure proper power output to the battery. When possible we also recommend using the travel charger that comes with the phone rather than a car charger to ensure proper power output to the battery.

- Is the charger a two piece charger that is made of a data cable and AD/DC adaptor? If it is a two piece charger, disconnect the data cable and plug one end into the phone and the other into a computer USB port. Does the phone charge from the computer connection? If the phone will charge from the computer just using the data cable, the AC/DC adaptor may be damaged or faulty.

- Where the charger plugs into the phone dose it fit snugly, or do you have to hold the cable in to keep it plugged in? If the charger will not stay plugged into the phone or doesn't fit right then the charging port on the phone or the plug on the end of the charging chord maybe damaged.

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