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Last Updated: April 04, 2024
1. INTRODUCTION
LG Electronics Canada, Inc. ("LG" or "We") welcomes you, the end-user ("User" or "You") to our online store on the LG Canada website, www.lg.com/ca, (the “Store”). The Store is the property of LG.
These Terms and Conditions of Purchase ("Terms of Purchase") set forth information necessary for Users to browse and pay for products and services (collectively, "Product") on the Store.
These Terms of Purchase apply to any purchase of Product on the Store. BY CLICKING ANY “BUY” OR “ORDER” BUTTON OR OTHERWISE INITIATING A PURCHASE THROUGH THE STORE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS OF PURCHASE. IF YOU DO NOT AGREE TO THESE TERMS OF PURCHASE, DO NOT USE THE STORE TO MAKE ANY PURCHASE(S).
LG’s Terms of Use applies to the Store and Product and is made a part of these Terms of Purchase. In the event of any conflict between the Terms of Purchase and the Terms of Use, the Terms of Purchase will prevail. Please note that LG’s Privacy Policy applies to Your use of the Store, Product, and information You provide while making a purchase. Please read the Terms of Use and Privacy Policy carefully.
2. PRICE AND PAYMENT
Price. The price of any Product is determined and set solely by LG. The prices published on the Store are subject to change at any time without notice and may not be available on other websites or at offline retailers. However, orders already submitted to LG will not be affected by such changes. All prices are subject to the stated delivery charges, as well as any applicable taxes, duties, fees, or levies. The amount that You actually pay will be determined by the sales price set by LG, the discount coupon applied to the Product (if any), the discount price through events (if any), shipping costs, and any applicable taxes, duties, fees, or levies, all of which are in Canadian Dollars, unless another currency is explicitly stated. Users will be notified by LG during the checkout process of any applicable discounts, shipping costs, and taxes, duties, fees, or levies that will affect the advertised price of Product. Upon such notification, User shall receive an opportunity to confirm or cancel the purchase.
Payment. Except for Quebec Residents, Users may purchase Product using the available payment methods accepted by LG: Debit (Visa or Mastercard), Credit Card (Visa or MasterCard), PayPal, or through our financing provider, Affirm Canada Holdings Ltd. (“Affirm”) (if available for Your purchase). Quebec residents may purchase Product using a credit card (Visa or Mastercard). All information You provide at the time of Your purchase must be valid, accurate and up-to-date.
Direct credit-card payments are provided via our third-party payment service provider. LG does not process or store Your credit card information. By submitting Your credit card information, You are sending Your basic, purchase, and financial information to our third-party payment service provider to process Your payment and (if elected) store Your information for future purchases. We encourage You to review our third-party payment service provider’s privacy policy and terms before use. Your credit card will be charged for an item when the shipment process for Your order has been initiated. LG will not be responsible for any failures of the third-party payment service provider to adequately protect Your information. Please be advised that We may change the third-party payment provider from time to time.
Payment plans are provided via Affirm for certain Product. If You opt to use Affirm as Your payment option, You will be redirected to Affirm’s site to make payments via their third-party service and Your purchase will be subject to the Affirm terms. We encourage You to review Affirm’s privacy policy and terms before using Affirm. You agree that LG will not be responsible for Your relationship with Affirm. You understand that LG assumes no liability for any services provided by Affirm, including any financing.
Pre-Orders. From time to time, LG may make certain Products available for pre-order (“Pre-Order”). Pre-Orders can be made by adding a Product to Your cart and proceeding to checkout. Payment information will need to be provided at checkout. All Pre-Order purchases must be made by credit card. (If You have any other Products in your cart at the time you make Your Pre-Order purchase, these Products must also be purchased by credit card.) You will be charged for the Product at the time of Your Pre-Order purchase, even though some time will pass before the Product is delivered to You. If You are an LG Member, You will be able to view Your Pre-Order Products by logging in to Your LG account and viewing Your order status.
When You purchase Your Pre-Order Product, You will be provided with a delivery date. If Your Pre-Order Product arrives earlier, it may be shipped to You earlier. You will receive an email when Your Pre-Order Product is being prepped for shipment and when it ships. You can cancel Your order at any time before Your Pre-Order Product ships. If Your Pre-Order Product has already shipped, the rules relating to Returns (set out below) apply. If there is limited availability of a Pre-Order Product, We may limit the number of Pre-Order Products You can order. We may also offer a special promotional item (or items) with a Pre-Order purchase. If We do so, limited availability may mean these items will only be available while supplies last.
3. SHIPPING
Express Delivery. We will use commercially reasonable efforts to deliver Your order within 1-2 business days from when it is placed. Orders placed by 12 pm ET Monday to Thursday will arrive the next business day (Tuesday to Friday). Orders placed after 12 pm ET on Thursday will be delivered on Monday by 5pm ET. Orders placed after 12pm ET on Friday, or on a weekend or holiday, will be delivered within two business days of Your order being placed. LG will not be liable for any delays in transportation or if your order is delayed due to issues with your payment method. The cost for Express Delivery is shown at checkout. When Express Delivery is not available to Your location, it will not be possible for You to select during checkout. Express Delivery is only available with the following Products: washers, dryers, the WashTower, the Styler, refrigerators, ranges, range hoods, cooktops, wall ovens, washer dryer combos, and dishwashers (each a “Major Appliances”) and TVs 55” and larger.
Standard Delivery. We will use commercially reasonable efforts to deliver Your order in a timely manner using the information that You provide with Your order. Unless otherwise indicated at the time of Your purchase, shipping and handling fees are included with Your order. We reserve the right to increase, decrease, add or eliminate shipping and handling fees from time to time prior to You placing Your order. Shipping and handling fees will be disclosed during the ordering process and prior to You completing Your purchase. Shipping dates and arrival times are only estimates and cannot be guaranteed.
We will deliver Product within Canada only. When placing an order, it is Your responsibility to provide a valid shipping address. The provided address must be accurate, complete, and up to date. Delivery may not be available in remote areas or may be subject to additional shipping charges to such areas. If Your address falls within this remote area category, You will be informed during the checkout process.
Major Appliance Delivery. Major Appliances and TVs 55” and larger are delivered into Your home by our delivery partner. Delivery will be scheduled during the checkout process. You will be contacted by the delivery partner to confirm or change delivery timing. If the delivery partner cannot reach You, delivery will be delayed or cancelled. If You need to reschedule Your delivery date, You must notify LG before the order leaves our warehouse. Although LG will attempt to accommodate Your request, LG cannot guarantee that this will be possible in all cases. If you wish to move Your delivery date by more than 7 days from the originally scheduled delivery date you will be charged a storage fee of $10 per day.
Delivery of all other Products. All other deliveries will be made as curbside drop-off.
Corrections to Shipping Address. If there are any changes required to correct a delivery address such as a spelling error or missing unit number, You must notify LG as soon as possible, and before Your order is released to the delivery partner. You may not change the delivery address after placing an order. If an address change is required, the order must be canceled and a new order created.
Cancellations. You may request to cancel an order, provided that the Product has not yet been shipped. Once the Product has been shipped, the order cannot be cancelled and You must follow the return process outlined in Section 4 – Returns and Limited Warranty.
Missing or Damaged Product. Major Appliance Orders: If a portion of Your order is missing, You must notify LG within 24 hours of Your order showing as ‘Delivered’. Please have Your order and tracking numbers ready when You contact us. For damage claims, if the Product arrives in damaged packaging, we recommend that You unbox the Product in the presence of the courier to check its contents. If the Product is damaged, please refuse delivery and have the driver note "damaged." If only a portion of Your order arrives with damage, please refuse only the portion that is damaged. If damage to the Product is discovered after delivery, You must request a return through the Store within 48 hours of the delivery date. All Other Orders: You must notify LG of any missing or damaged Product within 24 hours of Your order showing as ‘Delivered’.
4. RETURNS
Returns. You have 15 days from the Product delivery date to initiate a return. You can request a return through the “My Order” page, by phone at 1-888-542-2623, or through the online shopping web chat on the LG Canada website. The Product must be returned in like new condition. Product that is returned with missing accessories, or is damaged, scratched or dented will not be eligible for refund. No Product may be returned to LG without a pre-approved RMA Number. Any Product returned to LG without such pre-approved RMA Number will be shipped back to You at Your expense. Once Your return request is approved, for Major Appliance returns, we will arrange the pickup by the courier and You will be notified or contacted by the courier on behalf of LG regarding the pickup details. For all other Product returns, You will receive an email with the return label. Please attach this label to the box and send it back to us.
If You received a free gift with Your purchase, it must be included with Your return in order to receive Your refund. If You choose to return one or more items included in a bundle offer, a lower discount rate (or no discount) will be applied to Your purchase and this will be reflected in the refund You receive..
For Major Appliance returns, a restocking fee of 15% of the Product price will be deducted from the refund amount. Also, any shipping fees and installation fees incurred will not be refunded. For all other Product returns, the shipping cost to return the item to our warehouse will be deducted from the refund amount. The refund will be issued using the same payment method You used during the purchase process. It may take up to 2 weeks from the time we receive Your returned Product to inspect it and process the refund. Returns for Products after fifteen (15) days will not be accepted unless otherwise required by law.
5. ADDITIONAL SERVICES
Haul-Away. LG will haul away Your old appliance on the delivery date for your new appliance. Haul-away must be selected during checkout for your new appliance. This service is free to LG Members. Non-LG Members may pay for haul-away during check-out. Haul-away is only available for the following residential appliances: refrigerators (36” wide or less), washers, dryers, ranges, and dishwashers. The old appliance must be the same appliance type and in the same space as the new appliance being delivered. The old appliance must be clean on the outside, empty and disconnected from electricity, gas and/or water hookups. No obstacles can be in the path of removal including but not limited to furniture, narrow doorways or stairways, toys, pets, snow, ice, etc. LG will not disassemble Your old appliance prior to removal. Your old appliance will be recycled in accordance with applicable environmental guidelines.
For the safety of the delivery personnel, LG may in its sole discretion refuse to deliver and/or haul-away Your appliance if it deems the conditions hazardous. If it is not possible for the haul-away service to be provided because there is not suitable access to the appliance or the conditions are hazardous, the delivery agent reserves the right to terminate haul-away and You will be provided a refund for the amount paid for the haul-away service.
Laundry Installation. On the delivery date, LG will provide basic installation (e.g. connecting to the existing electrical outlet(s), dryer vent and water supply) using connectors which may or may not be supplied with Your appliance (the parts required for installation, and which parts are included are shown in the Product’s user manual). This service is available for the following appliances: washers, dryers and the Styler. It is Your responsibility to ensure the home has the required utilities, connections, and parts (that are not included with your new appliance (e.g. water supply line, duct)) ready when the installation personnel arrive. Installation must be selected during checkout for your new appliance. Installation is free to LG Members. Non-LG Members may pay for installation during check-out. Installation excludes any alterations to Your home, such as carpentry, plumbing, or electrical work. Installation will not be provided if the required utilities, connections, and parts applicable to the appliance are not available at the time of delivery. This service is not available with gas appliances. Product packaging will be removed.
Washer/Dryer Pedestal Installation. Pedestal installation must be selected during checkout for your new appliance. This service is free to LG Members. Non-LG Members may pay for pedestal installation during check-out for your new appliance. You must provide the compatible pedestal with the washer/dryer that was purchased (if you are not purchasing the pedestal with your new washer). Your old pedestal, if applicable, must be disconnected from electricity and water prior to installation of new pedestal. This pedestal installation service is only available on new washer/dryers. Details regarding compatible pedestals for Your Washer/Dryer are provided in the Product’s user manual.
Washer/Dryer Stacking. Stacking must be selected during checkout for your new washer/dryer. This service is free to LG Members. Non-LG Members may pay for stacking during check-out for your new washer/dryer. You must provide the stacking kit designed for the new laundry pair purchased. Stacking kit must be “new in bag” and will only be installed on Your new appliances. Stacking services are not available if drilling into Products or walls is required. Details regarding required parts for stacking kit installation are provided in the Product’s user manual.
Refrigerator Door/Handles Reversal/Removal. This service must be selected during checkout for your new appliance. This service is free to LG Members. Non-LG Members may pay for this service during check-out for your new appliance. You can request that Your refrigerator door handle/s and/or refrigerator doors be removed for easier handling and installation. This service is only available for refrigerators.
6. INDEMNIFICATION
To the maximum extent permitted by law, You agree to defend, indemnify and hold LG and its affiliates and its and their respective directors, officers, shareholders, principals, employees, contractors, assigns, licensors, licensees, successors in interest, and agents (the “LG Parties”) harmless from and against any and all demands, claims, losses, liabilities, damages, fees, expenses, and costs (including legal fees, court costs, settlement amounts, damage awards, disbursements, and expenses), made against LG by any third party or otherwise arising out of or in connection with Your breach of the Terms of Purchase or Your purchase or use of the Product, as the case may be.
You acknowledge and agree that the LG Parties are third party beneficiaries of the provisions in this Section 5, and that, the LG Parties will have the right to enforce this Section 5 against You as a third party beneficiary of this Section 5.
7. LIMITED WARRANTY AND DISCLAIMERS
THIS SECTION 7 DOES NOT APPPLY TO CONSUMERS IN QUEBEC OR ONTARIO. PLEASE NOTE THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, REPRESENTATIONS, OR CONDITIONS, SO THE PROVISIONS OF THIS SECTION 7 MAY BE LIMITED IN THEIR APPLICATION TO YOU. For further information about Your statutory rights, please contact Your local authority, trading standards department, consumer protection office or bureau, or equivalent.
Product purchased through the Store is covered under LG’s limited warranty. The terms and conditions of LG’s limited warranty for Your Product can be consulted here: https://www.lg.com/ca_en/support/warranty.
EXCEPT AS MAY BE PROVIDED UNDER A LIMITED WARRANTY FOR NEWLY PURCHASED PRODUCT, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE STORE AND PURCHASE OR USE OF ANY PRODUCT IS AT YOUR SOLE RISK AND THAT ACCESS TO THE STORE AND ANY PRODUCT ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS AND “WITH ALL FAULTS” AND WITHOUT ANY WARRANTY OF ANY KIND OR NATURE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE STORE AND THE PRODUCT IS WITH YOU. ANY USE OF OR RELIANCE ON THE STORE AND ITS CONTENT, INCLUDING THE PRODUCT, SHALL BE AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LG AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS OF ANY KIND (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE ARISING AT LAW OR IN EQUITY) WITH RESPECT TO THE STORE AND THE PRODUCT, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR THOSE ARISING OUT OF A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, LG MAKES NO WARRANTY THAT THE STORE OR THE PRODUCT WILL MEET YOUR NEEDS OR REQUIREMENTS OR THAT THE STORE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR FREE OF ERRORS, BUGS OR VIRUSES OR THAT THE STORE WILL BE COMPATIBLE WITH YOUR DEVICE OR RELATED EQUIPMENT OR SOFTWARE OR THAT DEFECTS IN THE STORE WILL BE CORRECTED. WE MAKE NO REPRESENTATION OR WARRANTY AND THERE IS NO CONDITION AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE STORE OR THE PRODUCT OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE STORE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE STORE OR FROM US OR OUR SUBSIDIARIES/OTHER AFFILIATED COMPANIES SHALL CREATE ANY WARRANTY OR CONDITION. WE DISCLAIM ALL EQUITABLE INDEMNITIES.
8. LIMITATION OF LIABILITY
THIS SECTION 7 DOES NOT APPLY TO QUEBEC CONSUMERS. PLEASE NOTE THAT SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PROVISIONS OF THIS SECTION 7 MAY BE LIMITED IN THEIR APPLICATION TO YOU. For further information about Your statutory rights, please contact Your local authority, trading standards department, consumer protection office or bureau, or equivalent.
UNDER NO CIRCUMSTANCES WILL LG OR THE LG PARTIES BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF INFORMATION OR DATA, LOSS OF USE, LOSS OF REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH (A) THE PURCHASE OR USE OF ANY PURCHASED PRODUCT; OR (B) THE ACCURACY OR COMPLETENESS OF ANY PRODUCT DESCRIPTION, HOWEVER ARISING, INCLUDING WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, EQUITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF LG KNOWS OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. LG'S ENTIRE LIABILITY SHALL BE LIMITED TO REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE PAID BY YOU TO LG FOR THE APPLICABLE PRODUCT, AT LG'S SOLE OPTION.
You acknowledge and agree that the LG Parties are third party beneficiaries of the provisions in this Section 7 and that the LG Parties will have the right to enforce this Section 7 against You as a third party beneficiary of this Section 7.
9. DATA PROTECTION AND PRIVACY
When You place an order through the Store, You provide us with personal information. We will use Your personal information to manage Your order, deliver the Product and for other limited purposes. The collection and processing of personal information is detailed in and will be carried out in compliance with our Privacy Policy.
10. GOVERNING LAW
Unless You are a Quebec consumer, by accessing or using this Store or the Product, You agree that all matters relating to Your access to, or use of, this Store and the Product, including the interpretation of, construction of, and any disputes under these Terms of Purchase, shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without reference to its conflict of laws principles, and that You will comply with all such applicable laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any matters relating to Your access to, or use of, this Store or to any Product sold or distributed through the Store, or to any aspect of Your relationship with LG. If You are a Quebec consumer, Quebec law applies.
11. JURISDICTION
Unless You are a Quebec consumer, any claim arising from, in connection with or relating to the Store or any Product, these Terms of Purchase, any transaction through the Store, or any related matters must be resolved before the courts of the Province of Ontario, Canada sitting in the City of Toronto, and You hereby irrevocably submit and attorn to the exclusive jurisdiction of those courts in respect of any such dispute. You and LG waive any objection to the forum of any such legal proceedings in Toronto, Ontario and You and LG agree not to plead or claim in such courts that any such action has been brought in an inconvenient forum. If You are a Quebec consumer, You may submit and attorn to the jurisdiction of the Courts of Quebec or Ontario, as You prefer.
12. MISCELLANEOUS
13. CHANGES TO TERMS OF PURCHASE
Your access to and use of the Store and Product will be governed by the Terms of Purchase as they exist at the time of such access and use and a new contract is formed in each instance based on the then current Terms of Purchase, which may be different from previous versions of these Terms of Purchase.
14. CHANGES, MISPRINTS AND ERRORS
Subject to applicable law, We: (a) reserve the right to change the Product advertised or offered for sale on the Store, the prices or specifications of such Product and any promotional offers at any time and from time to time without any notice or liability to You or any other person; (b) cannot guarantee that Product advertised or offered for sale on the Store will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate; and (e) reserve the right to cancel an order if there is not enough inventory of an item to complete Your order (or if an item is no longer available). If we do not process an order for such reason(s), we will advise You that the order has been cancelled and will either not charge You or will apply a credit to the payment type used in the order. Some jurisdictions may not allow the exclusions and disclaimers of certain implied warranties, so some of the provisions of this section may not apply to you.
15. CONTACTING LG
For questions regarding Your order, You may contact LG by calling 1-888-542-2623, through the online shopping web chat on the LG Canada website, or via mail to the following address:
Attention: Online Brand Store
LG Electronics Canada, Inc.
20 Norelco Drive
North York, Ontario, M9L 2X6
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