Did you check Tap Pressure if your fabric softener is not being inserted?
■ When hydraulic pressure is extremely low, water may not be supplied into the tub in a expected time.
Then, fabric softener may not be dispensed as the water does not reach reference line.
How to fix
■ If hydraulic pressure at your house is low, installation of a booster pump is recommended for higher hydraulic pressure.
■ Fabric softener with a high viscosity is difficult to dispense. Please dilute it in water.
■ Do not leave fabric softener in the drawer more than two days.
It can solidify and it will be more difficult to dispense the softener.
If the problem is not resolved, please call LG Support representative on 1800-180 -9999 (Toll Free)
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