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  3. D802
D802

D802

Warranty Info

Labor : 12 Months
Parts : 12 Months

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FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair
Product Info

For specifications, photo gallery, customer reviews,
and other product information, go to the below link.
Product Overview

Help Library

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Mobile Phone General FAQsGo

Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

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OWNERS MANUAL
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
GERMANY_OPEN_16G 24/04/2014 29,313K
HUTCHISON_16G(UNITED KINGDOM) 24/04/2014 18,732K
O2_16G(UNITED KINGDOM) 08/07/2014 18,732K
ORANGE UK_16G(UNITED KINGDOM) 24/04/2014 18,732K
TESCO MOBILE_16G(UNITED KINGDOM) 24/04/2014 18,732K
UNITED KINGDOM_OPEN_16G 24/04/2014 18,732K
UNITED KINGDOM_OPEN_16G_SWAP 24/04/2014 29,313K
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
ALGERIA 24/04/2014 28,748K
ALGERIA_16G 24/04/2014 28,748K
ARROW(SINGAPORE) 24/04/2014 42,400K
ASBT_3PIN(UNITED ARAB EMIRATES) 24/04/2014 49,398K
ASBT_3PIN_16G(UNITED ARAB EMIRATES) 24/04/2014 49,398K
BALTICS 24/04/2014 40,071K
BALTICS_OPEN_16G 24/04/2014 40,071K
BEIJING UNICOM OPEN(CHINA) 24/04/2014 3,762K
BOUYGUES_16G(FRANCE) 24/04/2014 18,647K
CELLCOM_16G(ISRAEL) 24/04/2014 29,398K
CHUNGHWA TELECOM(TAIWAN) 13/11/2014 4,085K
CHUNGHWA TELECOM_16G(TAIWAN) 13/11/2014 4,085K
CIS 24/04/2014 36,812K
CIS_OPEN_16G 24/04/2014 36,812K
CZECHO 09/05/2014 51,378K
CZECHO_OPEN_16G 09/05/2014 51,378K
FASTWEB_16G(ITALY) 24/04/2014 18,346K
FRANCE 24/04/2014 18,647K
FRANCE_OPEN_16G 24/04/2014 18,647K
GERMANY 24/04/2014 29,313K
GERMANY_OPEN_16G 24/04/2014 29,313K
GREECE_OPEN_16G 24/04/2014 29,346K
HONG KONG 24/04/2014 11,616K
HONG KONG_OPEN_16G 24/04/2014 11,616K
HUNGARY 05/11/2014 8,728K
HUNGARY_OPEN_16G 24/04/2014 8,728K
HUTCHISON_16G(AUSTRIA) 24/04/2014 29,077K
HUTCHISON_16G(ITALY) 24/04/2014 18,346K
HUTCHISON_16G(UNITED KINGDOM) 24/04/2014 18,732K
INDIA 24/04/2014 12,050K
INDIA_OPEN_16G 24/04/2014 12,050K
INDONESIA 24/04/2014 28,618K
INDONESIA_OPEN_16G 24/04/2014 28,618K
ISRAEL 24/04/2014 29,398K
ISRAEL_OPEN_16G 24/04/2014 29,398K
ITALY 24/04/2014 18,346K
ITALY_OPEN_16G 24/04/2014 18,346K
KAZAKHSTAN 24/04/2014 36,812K
KAZAKHSTAN_16G 24/04/2014 36,812K
MALAYSIA 24/04/2014 42,400K
MALAYSIA_OPEN_16G 24/04/2014 42,400K
MOBILKOM_16G(AUSTRIA) 24/04/2014 29,077K
MODELLABS(HONGKONG) 24/04/2014 11,616K
MODELLABS_16G(HONGKONG) 24/04/2014 11,616K
NETHERLANDS 24/04/2014 39,775K
NETHERLANDS_OPEN_16G 24/04/2014 39,775K
NORTHERN EUROPE 17/10/2013 49,640K
NORTHERN EUROPE_16G 24/04/2014 49,598K
O2_16G(UNITED KINGDOM) 08/07/2014 18,732K
ORANGE UK_16G(UNITED KINGDOM) 24/04/2014 18,732K
ORANGE_16G(FRANCE) 24/04/2014 18,647K
ORANGE_16G(ISRAEL) 24/04/2014 29,398K
ORANGE_16G(SPAIN) 24/04/2014 28,617K
ORG ROMANIA_16G(ROMANIA) 24/04/2014 39,531K
PCL_16G(ISRAEL) 24/04/2014 29,398K
PLAY_16G(POLAND) 24/04/2014 28,542K
PLUS_16G(POLAND) 24/04/2014 28,542K
POLAND_OPEN_16G 24/04/2014 28,542K
PORTUGAL 24/04/2014 4,085K
PORTUGAL_OPEN_16G 03/12/2013 28,953K
ROMANIA_OPEN_16G 24/04/2014 39,626K
SFR_16G(FRANCE) 24/04/2014 18,930K
SOUTH AFRICA_16G 24/04/2014 19,437K
SPAIN_OPEN_16G 24/04/2014 28,617K
SWISS(SWITZERLAND) 24/04/2014 59,249K
SWISS_16G(SWITZERLAND) 24/04/2014 59,249K
T-MOBILE_16G(GERMANY) 24/04/2014 29,410K
T-MOBILE_16G(HUNGARY) 24/04/2014 60,073K
TAIWAN 13/11/2014 4,085K
TAIWAN_OPEN_16G 13/11/2014 4,085K
TELECOM CONCEPTS INC(PHILIPPINES) 24/04/2014 18,904K
TELECOM CONCEPTS INC_16G(PHILPPIN) 24/04/2014 18,904K
TELEFONICA_16G(SPAIN) 24/04/2014 28,617K
TESCO MOBILE_16G(UNITED KINGDOM) 24/04/2014 18,732K
THAILAND 24/04/2014 29,226K
TIM_16G(ITALY) 24/04/2014 18,346K
TUNISIA_16G 24/04/2014 49,398K
TURKEY 24/04/2014 41,316K
TURKEY_OPEN_16G 24/04/2014 41,316K
UNITED ARAB EMIRATES 24/04/2014 49,398K
UNITED ARAB EMIRATES_OPEN_16G 24/04/2014 49,398K
UNITED KINGDOM_OPEN_16G 24/04/2014 18,732K
UNITED KINGDOM_OPEN_16G_SWAP 24/04/2014 29,313K
VIP_16G(CROATIA) 24/04/2014 61,090K
VODAFONE(SPAIN) 04/10/2013 18,708K
VODAFONE_16G(GERMANY) 24/04/2014 19,137K
VODAFONE_16G(HUNGARY) 24/04/2014 8,728K
VODAFONE_16G(ITALY) 24/04/2014 18,586K
WIND_16G(ITALY) 24/04/2014 18,346K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

USB DRIVER for MAC Download Mac OS is not supported S/W Update

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

OSP(On-Screen Phone)

LG On-Screen Phone is the service that allows you to view and manipulate your phone remotely via a PC, with the keyboard/mouse input from
the PC. You can also easily exchange data between the PC and your phone

* Download and run the file OSP

Download

FEATURES

  • 1. You can write, send and receive messages(SMS or other messengers) via PC.
  • 2. You can transfer file contents in Gallery, Music, Video Player, Office Viewer in your phone to the PC by drag & drop.
  • 3. You can easily transfer files from the PC to your phone by dragging & dropping.
  • 4. You can get real-time event notification from the phone.
  • 5. You can see the whole pages of Home Screens in Panorama View. (Only with LG Home)
  • 6. Multi-touch input using keyboard/mouse.

RECOMMENDED SYSTEMS

  • Windows XP (SP3) 32bit /64bit, Windows Vista 32bit/64bit, Windows 7 32bit/64bit.
  • Warning : On Windows 2000 (sp4), you can run the program but some of the drivers may not work properly

CAUTIONS

  • 1. You can use LG On-Screen Phone Service only with the supported phones. [supported phone list]
  • 2. To use LG On-Screen Phone Service, you should connect your phone to PC via USB, Bluetooth™, or Wi-Fi.

LG PC Suite

LG PC Suite is a smart application designed to be interlocked with LG devices (mobile phones and tablets) for convenient management of
multimedia contents and other applications.

* Download and run the file LG PC Suite

Download Download

FEATURES

  • Manage and play your media contents (music, movie, pictures) on your PC.
  • Send multimedia contents to your device.
  • Synchronizes data (schedules, contacts, bookmarks) in your device and PC.
  • Backup the applications in your device.
  • Update the software in your device.
  • Backup and restore the device.
  • Play multimedia contents of your PC from other device

RECOMMENDED SYSTEMS

  • OS: Windows XP 32bit (Service pack 3), Windows Vista, Windows 7, Windows 8
  • CPU: 1 GHz or higher
  • Memory: 512 MB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 500 MB or higher (Additional space may be required for data)
  • Required software: LG United Mobile driver, Windows Media Player 10 or later

CAUTIONS

  • To use the LG PC Suite, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the mobile phone model.
  • The existing PC Suite IV does not support Ice Cream Sandwich OS.
  • LG PC Suite do not provide the functions, managing contacts, calendar, and messages, that has been provided by LG PC Suite IV.

FEATURES

  • Manage and play your media contents (music, movie, pictures) on your PC.
  • Send multimedia contents to your device.
  • Synchronizes data (schedules, contacts, bookmarks) in your device and PC.

RECOMMENDED SYSTEMS

  • OS: Mac OS X (10.6.8) or higher
  • Memory : 2GB RAM or higher
  • Graphics card: 1024 x 768 screen resolution or higher and 32-bit color
  • Hard disc: Storage of 500 MB or higher (Additional space may be required for data)
  • Required software: LG United Mobile driver.

CAUTIONS

  • To use the LG PC Suite, an LG mobile phone supporting it is required. Its detailed functions provided may also be different depending on the mobile phone model.

Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information