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  2. LG Mobile Phones
  3. D821
D821

D821

Warranty Info

Labor : 12 Months
Parts : 12 Months

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FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

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Register a Product

Once you sign up for a LG account, you can receive personalized services.

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Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair
Product Info

For specifications, photo gallery, customer reviews,
and other product information, go to the below link.
Product Overview

Help Library

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Mobile Phone General FAQsGo

Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

Acrobat PDF (Get Acrobat Reader) DjVu (Get DjVu Reader)

   
OWNERS MANUAL
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
GOOGLE_OPEN_16G(UNITED KINGDOM) 25/02/2014 40K
GOOGLE_OPEN_32G(FRANCE) 16/06/2014 40K
GOOGLE_OPEN_32G(GERMANY) 16/06/2014 44K
GOOGLE_OPEN_32G(UNITED KINGDOM) 07/04/2014 40K
HUTCHISON(UNITED KINGDOM) 18/11/2013 375K
O2_32G(UNITED KINGDOM) 18/11/2013 375K
UNITED KINGDOM 25/02/2014 375K
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
2DEGREES(NEWZEALAND) 18/11/2013 137K
ASBT_3PIN(UNITED ARAB EMIRATES) 20/08/2014 351K
CIS 25/02/2014 1,236K
CZECHO 16/06/2014 875K
CZECHO_OPEN_32G 16/06/2014 875K
FRANCE 02/01/2014 396K
GERMANY 25/02/2014 583K
GOOGLE_OPEN_16G(AUSTRALIA) 25/02/2014 40K
GOOGLE_OPEN_16G(FRANCE) 16/06/2014 40K
GOOGLE_OPEN_16G(GERMANY) 16/06/2014 44K
GOOGLE_OPEN_16G(HONG KONG) 16/06/2014 71K
GOOGLE_OPEN_16G(INDIA) 16/06/2014 107K
GOOGLE_OPEN_16G(ITALY) 25/02/2014 40K
GOOGLE_OPEN_16G(NETHERLANDS) 16/06/2014 55K
GOOGLE_OPEN_16G(POLAND) 16/06/2014 40K
GOOGLE_OPEN_16G(SWEDEN) 16/06/2014 54K
GOOGLE_OPEN_16G(SWITZERLAND) 16/06/2014 58K
GOOGLE_OPEN_16G(UNITED KINGDOM) 25/02/2014 40K
GOOGLE_OPEN_32G(AUSTRALIA) 07/04/2014 40K
GOOGLE_OPEN_32G(FRANCE) 16/06/2014 40K
GOOGLE_OPEN_32G(GERMANY) 16/06/2014 44K
GOOGLE_OPEN_32G(HONG KONG) 16/06/2014 71K
GOOGLE_OPEN_32G(INDIA) 16/06/2014 107K
GOOGLE_OPEN_32G(ITALY) 07/04/2014 40K
GOOGLE_OPEN_32G(NETHERLANDS) 16/06/2014 55K
GOOGLE_OPEN_32G(POLAND) 16/06/2014 40K
GOOGLE_OPEN_32G(SWEDEN) 16/06/2014 54K
GOOGLE_OPEN_32G(SWITZERLAND) 16/06/2014 58K
GOOGLE_OPEN_32G(UNITED KINGDOM) 07/04/2014 40K
GREECE 16/06/2014 616K
HONG KONG 18/11/2013 518K
HUNGARY 03/04/2014 1,274K
HUTCHISON(AUSTRIA) 05/11/2013 589K
HUTCHISON(SWEDEN) 28/11/2013 1,024K
HUTCHISON(UNITED KINGDOM) 18/11/2013 375K
INDONESIA 25/02/2014 191K
ISRAEL 16/06/2014 267K
ITALY 25/02/2014 367K
KAZAKHSTAN 25/02/2014 1,236K
NETHERLANDS 05/11/2013 986K
NORTHERN EUROPE 28/11/2013 1,024K
O2_32G(UNITED KINGDOM) 18/11/2013 375K
POLAND 02/01/2014 598K
PORTUGAL 28/11/2013 589K
ROMANIA 05/11/2013 603K
SWISS(SWITZERLAND) 05/11/2013 1,271K
SWISS_32G(SWITZERLAND) 16/06/2014 1,280K
TELSTRA(AUSTRALIA) 18/11/2013 137K
TURKEY 03/04/2014 1,039K
UNITED ARAB EMIRATES 20/08/2014 351K
UNITED KINGDOM 25/02/2014 375K
VIETNAM 14/01/2014 215K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information