Product Support

Mobile > LG Mobile Phones > GW620
GW620

GW620

Warranty Info

Labor : 12 Months
Parts : 12 Months

More
FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

More
Register a Product

Once you sign up for a LG account, you can receive personalized services.

Register It Now
Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair
Product Info

For specifications, photo gallery, customer reviews,
and other product information, go to the below link.
Product Overview

Help Library

More
Mobile Phone General FAQsGo

Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, including all Warranty Terms & Conditions, refer to the Owner's Manual and other documents available for this product.

Acrobat PDF   (Get Acrobat Reader)     DjVu   (Get DjVu Reader)

   
OWNERS MANUAL
download list
Filename Release Date Size
download list
T-MOBILE(UNITED KINGDOM) 27/07/2011 4,295K
VIRGIN MOBILE(UNITED KINGDOM) 02/05/2012 4,233K
download list
Filename Release Date Size
download list
ARROW(SINGAPORE) 27/07/2011 14,316K
BALTICS 27/07/2011 11,047K
BELGIUM 05/10/2011 6,898K
BH TELEKOM(BOSNIA) 02/05/2012 13,848K
BOUYGUES(FRANCE) 27/07/2011 3,755K
CIS 27/07/2011 9,104K
CRAZY JOHNS(AUSTRALIA) 02/05/2012 4,330K
CZECHO 13/12/2011 4,299K
FRANCE 27/07/2011 3,822K
GREECE 27/07/2011 6,913K
HUNGARY 02/05/2012 13,848K
INDIA 27/07/2011 6,862K
INDONESIA 27/07/2011 14,316K
ITALY 27/07/2011 5,252K
KPN(NETHERLANDS) 13/12/2011 6,837K
MALAYSIA 27/07/2011 14,315K
MOROCCO TELECOM(MOROCCO) 27/07/2011 9,775K
NETHERLANDS 09/01/2012 6,837K
NORTHERN EUROPE 27/07/2011 12,460K
OPTIMUS(Portugal) 13/12/2011 4,104K
ORANGE(FRANCE) 13/12/2011 3,929K
ORANGE(SPAIN) 27/07/2011 4,412K
ORG ROMANIA(ROMANIA) 27/07/2011 4,473K
Orange(SWISS) 13/12/2011 12,505K
POLAND 27/07/2011 7,195K
PORTUGAL 09/01/2012 4,104K
SFR(FRANCE) 27/07/2011 3,822K
T-MOBILE(UNITED KINGDOM) 27/07/2011 4,295K
TAIWAN 02/05/2012 4,404K
THAILAND 27/07/2011 8,105K
TMN(PORTUGAL) 09/01/2012 4,104K
TURKEY 27/07/2011 8,683K
UNITED ARAB EMIRATES 27/07/2011 7,787K
VIETNAM 27/07/2011 10,935K
VIRGIN MOBILE(FRANCE) 27/07/2011 3,822K
VIRGIN MOBILE(UNITED KINGDOM) 02/05/2012 4,233K
VODAFONE(GERMANY) 13/12/2011 3,392K
VODAFONE(HUNGARY) 02/05/2012 13,809K
Additional Update
download list
Filename Release Date Size
Android Phone Guide 02/05/2012 N/A
step 1
download list
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

USB DRIVER for MAC Download Mac OS is not supported S/W Update

step 2
download list
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
download list
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
download list
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

Additioanl Update
download list
Filename Release Date Size
GW620 High-Resolution 02/05/2012 N/A

Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0844 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information