Skip to Contents

Product Support

  1. Mobile & Tablets
  2. LG Mobile Phones
  3. KP500
KP500

KP500

Warranty Info

Labor : 12 Months
Parts : 12 Months

More
FOTA(Firmware Over The Air)

How to update your smartphone software through FOTA(Firmware Over The Air)

View All
Register a Product

Once you sign up for a LG account, you can receive personalized services.

Register It Now
Repair Service

If you need Repair Service, submit an online service request. If you have an out of warranty mobile phone requiring repair please contact our repair partner SBE on 01233 652015.

Schedule a Repair
Product Info

For specifications, photo gallery, customer reviews,
and other product information, go to the below link.
Product Overview

Help Library

View All
Mobile Phone General FAQsGo

Manuals & Download

For the most accurate technical information regarding features, specifications, installation and operation of your LG product, please refer to the Owner's Manual and other documents available for this product.

Acrobat PDF (Get Acrobat Reader) DjVu (Get DjVu Reader)

   
OWNERS MANUAL
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
METEOR(IRELAND) 27/07/2011 9,125K
O2(IRELAND) 27/07/2011 9,125K
ORANGE(AUSTRIA) 27/07/2011 17,694K
SWISS(SWITZERLAND) 27/07/2011 30,670K
T-MOBILE(UNITED KINGDOM) 27/07/2011 9,125K
TESCO MOBILE(UNITED KINGDOM) 27/07/2011 9,125K
UNITED KINGDOM 27/07/2011 9,125K
VIRGIN MOBILE(UNITED KINGDOM) 27/07/2011 9,125K
WIND(ITALY) 27/07/2011 16,143K
OWNERS MANUAL
Filename Release Date Size
OWNERS MANUAL
ALGERIA 27/07/2011 14,867K
ARROW(SINGAPORE) 24/11/2011 18,516K
BALTICS 27/07/2011 11,728K
BH TELEKOM(BOSNIA) 27/07/2011 16,250K
BOUYGUES(FRANCE) 27/07/2011 9,227K
CIS 23/11/2011 5,859K
COSMOTE(GREECE) 27/07/2011 6,567K
CZECHO 27/07/2011 17,405K
ERA(POLAND) 27/07/2011 6,229K
ERONET(BOSNIA) 27/07/2011 16,250K
FRANCE 27/07/2011 8,722K
GERMANY 27/07/2011 11,626K
GREECE 27/07/2011 6,567K
HONG KONG 27/07/2011 22,975K
HUNGARY 27/07/2011 16,250K
INDIA 27/07/2011 11,212K
INDONESIA 27/07/2011 7,677K
IRAN 27/07/2011 4,454K
ITALY 27/07/2011 16,395K
KPN(NETHERLANDS) 27/07/2011 15,742K
M-TEL(BOSNIA) 27/07/2011 16,250K
MALAYSIA 27/07/2011 7,989K
METEOR(IRELAND) 27/07/2011 9,125K
MOROCCO 27/07/2011 12,457K
NETHERLANDS 27/07/2011 15,742K
NORTHERN EUROPE 27/07/2011 18,583K
NRJ(FRANCE) 27/07/2011 8,722K
O2(IRELAND) 27/07/2011 9,125K
OPTUS(AUSTRALIA) 15/09/2011 2,814K
ORANGE(AUSTRIA) 27/07/2011 17,694K
P4(POLAND) 27/07/2011 6,229K
PANNON(HUNGARY) 27/07/2011 16,250K
PLUS(POLAND) 27/07/2011 6,245K
POLAND 27/07/2011 6,229K
PORTUGAL 27/07/2011 10,053K
ROMANIA 27/07/2011 4,949K
SFR(FRANCE) 27/07/2011 8,722K
SFR_OPEN(FRANCE) 27/07/2011 8,722K
SINGAPORE 27/07/2011 6,556K
SOUTH AFRICA 27/07/2011 10,217K
SPAIN 27/07/2011 9,458K
SUNRISE(SWITZERLAND) 27/07/2011 30,670K
SWISS(SWITZERLAND) 27/07/2011 30,670K
T-MOBILE(AUSTRIA) 27/07/2011 11,626K
T-MOBILE(SLOVAKIA) 27/07/2011 18,502K
T-MOBILE(UNITED KINGDOM) 27/07/2011 9,125K
TAIWAN 27/07/2011 8,652K
TELE2(CROATIA) 27/07/2011 16,250K
TELECOM CONCEPTS INC(PHILIPPINES) 23/11/2011 5,859K
TELENOR(SERBIA) 27/07/2011 16,250K
TESCO MOBILE(UNITED KINGDOM) 27/07/2011 9,125K
THAILAND 27/07/2011 19,427K
TUNISIA 27/07/2011 11,766K
TURKEY 27/07/2011 9,326K
UMC(UKRAINE) 27/07/2011 9,182K
UNITED ARAB EMIRATES 27/07/2011 7,776K
UNITED KINGDOM 27/07/2011 9,125K
UNITEL(ANGOLA) 27/07/2011 8,797K
UNTED ARAB EMIRATES_ENG(UNITED ARAB EMIRATES) 27/07/2011 9,150K
VIETNAM 27/07/2011 18,485K
VIRGIN MOBILE(FRANCE) 27/07/2011 8,722K
VIRGIN MOBILE(UNITED KINGDOM) 27/07/2011 9,125K
VODACOM(SOUTH AFRICA) 28/10/2011 2,944K
VODAFONE(AUSTRALIA) 24/11/2011 9,625K
VODAFONE(GREECE) 27/07/2011 6,567K
VODAFONE(HUNGARY) 27/07/2011 16,250K
WIND(ITALY) 27/07/2011 16,143K
step 1
step 1
step 1

Install the USB DRIVER

USB DRIVER for Windows Download

step 2
step 2
step 2

Install and Execute the LG MOBILE SUPPORT TOOL

Windows XP, Vista, and Win7

step 3
step 3
step 3

Connect your phone to PC by using the bundled USB Cable

step 4
step 4
step 4

Click Start Updating within the LG Mobile Support Tool to begin.

If your phone needs to upgrade, the Start Updating button will be enable.

Trouble shooting Guide
Trouble shooting Guide

※ The phone software upgrade stopped before completion.

1. Don’t close the update tool, disconnect the cable and reconnect it. And check the USB Driver connection on your PC.
    After that, please restart the update.

2. Otherwise, please select “Customer Support” – “Recovery Phone” in LG MOBILE SUPPORT TOOL.
    Then, you can start to recover your phone.

Additioanl Update
Additioanl Update
Filename Release Date Size
KP500 High-Resolution 02/05/2012 N/A

PC Sync

To synchronize your phone with your PC via a USB cable, you need to install the LG PC Suite program on your PC.

* Download and run the file PC Sync

Download

PC REQUIREMENTS FOR LG MOBILE SUPPORT TOOL

  • PC requirements for LG Mobile Support Tool
  • 1GHz or higher Pentium-compatible processor
  • At least 512MB of RAM (memory)
  • Windows 2000 (SP4 or later) or Windows XP (SP1 or SP2), Windows Vista, Windows 7
  • Administration rights on the PC for software installation
  • High-speed Internet connection

Warranty Info

MANUFACTURER'S WARRANTY SUMMARY

Period of Coverage
Labor : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.


View detailed Warranty Policy information in the Owner's Manual

To claim the warranty, you can submit online a request for service or you can call us on 0344 847 5454. Please have the serial number, IMEI Number of your product and proof of purchase ready. We may need these to give you the most accurate information.

Compliance Information