Help Library

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  • Document Contents
    Operation
    Forgot your password?
    Forgot your password?SymptomYou can set/reset the password. Initial passwordis “0000” and user can change it. ※ If youforgot your password, you can initialize it only through customer service.Carefully set your password. ※ Things to check L...
  • Document Contents
    Troubleshooting
    Video is not matched with audio.
    Video is not matched with audio.SymptomAudio and video don’t synchronize.You can adjust AV Sync. from sound menu.※ This is provided for some models only. How to fix[Settings] → [Sound] → [AV Sync. Adjust] → [On]※ The more “- “, the faster t...
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    Troubleshooting
    TV is turned on/off automatically.
    TV is turned on/off automatically. SymptomWhen TV is turned on/off at specific time, check if scheduling feature is set. How to fixNon-Smart[Menu] → [Setting] → [Time] → [Off Time]- Repeat : Select [Once], [Select the day], [Daily], [Mon.~F...
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    Troubleshooting
    I can hear snap, clap sound from TV.
    I can hear snap, clap sound from TV.SymptomClattering noise How to fix- Clattering noise : This is common for thermal deformation products like cars,or furniture made of plastic and this is due to temperature and humidity.- Electrical noise...
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    Troubleshooting
    Picture is dark and audio sounds strange.
    Picture is dark and audio sounds strange.Cause The screen can become dim and the sound can go on and off while watching TV. Things to check① Do you have the remote control(magic/general) that was given by LG when youpurchased the TV?② Do yo...
  • Document Contents
    Troubleshooting
    No audio in digital broadcasting mode.
    No audio in digital broadcasting mode.SymptomNo sound for digital signalHow to fixCheck if the Multi Audio is set to ‘Korean’. [How to check]① Q.MENU → Multi Audio → Select “English" - In case there isno sound on a particular channel for an...
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