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Television: No Sound / No Audio - troubleshooting

  • Troubleshooting - Audio
  • Others
  • Troubleshooting
  • Commercial TVs, TV Accessories, TVs

u

Checking the obvious: Volume, Mute, SAP, TV Speaker and source signal

v

Is sound coming “on” when increasing volume with remote? Does icon show up on screen?

w

If customer answers “no” to both have them try the volume button on the front panel of TV.

x

If still no audio, has the MUTE button on remote control been accidentally pressed?

y

If an older analog television, has the SAP (2nd Audio Program) button been pressed?

z

Have TV speakers been turned “off”?

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Are there any other devices connected to television? Is there sound on TV from those?

|

Is there an LG Home Theatre System connected to TV? Is SimpLink™ turned “on”?

}

If SimpLink™ enabled is sound output selected to “TV speakers” or “Home Theatre’s”?

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Should none of the above resolve this issue, then the television’s audio is problematic / defective.

 

 

 

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