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Network connection issue

  • Troubleshooting - Network Settings
  • Wireless Network Errors (After Setup)
  • Troubleshooting
  • TVs

EXPERIENCING NETWORK CONNECTIVITY

ISSUES

 

 

[LG webOS TV] Network Connection Issue

 

 

Should the Internet prove inaccessible from your LG webOS TV go to Settings > Network > Advanced

settings to confirm network connectivity status to the television. If you experience any of below listed 

problems while using the product, please proceed with respective troubleshooting.

There may be no problem with the actual product. A few things to verify on the side of the Network Access

Point (AP) router:

 

1.    SSID is being broadcast (visible)

2.    Wi-Fi is activated (turned “on”)

3.    Router firmware version is very latest

4.    Sufficient range of IP address distribution

 

 

symptom When X appears next to TV

            network TVX

 

             - Check the TV or the AP (Router).
             - Check the connection status of the TV, AP (Router) and cable modem.
             - Power off and power on in the following order;
            1. The cable modem, wait for the cable modem to reset.
            2. The AP (Router), wait for the AP (Router) to reset.
            3. The TV.
             - If you are using a wireless connection, change the SSID (Network name) and wireless channel of AP (Router).
             - If you are using a static IP, enter the IP directly.
             - Contact internet service provider or AP (Router) companies.

 

 

Symptom When X appears next to Gateway

            network gate way X

 

             - Check the AP (Router) or consult your Internet service provider.
             - Unplug the power cord of the AP (Router), cable modem, wait 10 seconds.
             - Reapply power. Initialize (Reset) the AP (Router) or cable modem.
             - Contact internet service provider or AP (Router) companies.

 

 

Symptom When X appears next to DNS

            network DNS X

 

             - Check the AP (Router) or consult your Internet service provider.
             - Unplug the power cord of the cable modem or the AP (Router), wait 10 seconds. Reapply power.
             - After the cable modem or AP (Router) has Initialized (Reset), try to reconnect.
             - Check that the MAC address of the TV/AP (Router) is registered with your Internet service provider.
                (The MAC address displayed on the right pane of the network status window should be registered with your Internet service provider.)
             - Check the AP (Router) manufacturer’s website to make sure your router has the latest firmware version installed.

             LG Customer service information to seek assistance located on-screen at home  settings advanced setting General About This TV on the TV.

 

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