VOLUME CONTROL UNRESPONSIVE
Cannot control “Music Flow” volume from Smart Phone
Whenever streaming music from a Smart Phone over to any “Music Flow” speaker configuration
involving either multi-room speaker model NP8740, NP8540, NP8340 or NP8350 as well as
soundbar model LAS750M or LAS650M, customers may experience unresponsive volume control
from the Smart Phone.
Before proceeding to troubleshooting, confirm whether Smart Phone is Android or iOS device.
The moment “Music Flow Player” app gets to run in the background either on account device locking
up or returned to home screen, the sound volume can be controlled only on a few devices.
1) ANDROID DEVICES:
- Volume can be controlled with +/- volume keys on any Lollipop OS Android phone (version 5.x)
or greater. Unavailable for KitKat OS Android phones (version 4.4.x) or earlier versions.
2) iOS DEVICES:
- Volume +/- keys can be used.
(Speaker volume control on lock screen and alarm screen do not make much difference)
For all else, regrettably, the “Music Flow Player” app must be brought back to foreground of the
Smart Phone in order to adjust the volume.