Skip to Contents

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Frequently lost Internet connection with QPair

  • Connections and Internet
  • Tether as Modem
  • Operation
  • Cell Phones, LG Friends, Tablets





Internet connection gets frequently lost with QPair




symptom Symptom


             Internet gets frequently disconnected when Qpair actively used.




cause Cause


             If Internet connection gets frequently lost when operating QPair, please check your device

             settings per following items.

             1. Internet connection will be automatically disabled after a certain period of time if Hotspot

                 Timeout is set up.

             2. Go to Qpair > Internet via phone > Wi-fi preferred mode. If Wi-fi preferred mode checkbox

                 is checked, Hotspot connection will be disabled the moment a detected AP in sight obtains

                 preferred treatment and automatically gets connected.


how to fix How to fix


               1. When Hotspot Timeout is set up on the connected device.


                  Hotspot Timeout Set up        Hotspot Timeout Set up



                - Check if Wi-Fi hotspot Timeout is set up.  Turn off if yes.


                  Hotspot Timeout Set up

                               <Hotspot Timeout Set up>



               2. When Wi-Fi preferred mode is on.

                   When an AP saved is detected, Hotspot connection will be disabled and the AP will be connected. 
               During the shift, internet will be disconnected. 
               To use Hotspot only on the mobile phone, deactivate the Wi-Fi preferred mode.


                  Change settings on QPair        Change settings on QPair

                                                                 <Change settings on QPair>


Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500

LG Product Service and Support

Get your questions answered about product setup, use and care,
repair and maintenance issues. We can help.