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App often dies after being installed

  • Applications
  • Android Market & Downloaded Apps
  • Operation
  • Cell Phones

APPS OFTEN DIE AFTER INSTALLATION


The phone may be interrupted for a moment or displays an error message if apps downloaded from Google Play Store cause a system error or crash while in basic phone settings.



Troubleshooting

If the app has terminated with the message “Unexpected error” or “Process response error”, delete the app or reset the phone to its initial settings.


To reset phone

• Update the app: Google PlayStore > Menu(upper-left corner) > My apps & games > Select the app that causes the crash and update it.

• Removal of app update: Select Settings > General > Select Apps > SD Card > Clear Data/Clear Cache and then restart the app.

• Initializing phone: Initialize the phone using Settings > General > Backup & Reset > Reset Phone.


Caution

Initializing a phone can delete valuable personal information. Back up the personal information such as the address book and schedule before initialization.


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