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Purchased App not working

  • Troubleshooting - Applications
  • App Store - Issues With Downloaded Apps or Refund Requests
  • Troubleshooting
  • Commercial TV, Commercial TVs, Digital Signage, TVs




Purchased App simply not working



symptom Symptom


          1. Purchased apps found to be unresponsive and/or unusable.





how to fix How to fix 

           1. If and when a 3rd party app is determined unusable and simply impossible to run

               from a customer’s Smart TV, respective seller will be contacted. 

                 - We ask for your understanding and patience as it may take some time for resolution and

                   a fix to be processed

                 - Refund will be generated when issue is registered with LG Help Desk and confirmed as

                   an app error.




              2. Demanding a refund


                  - Request a refund through LG Help Desk Board ( by providing

                   “Member ID, Purchase date, Purchased item and Reason for refund”.


                  - It may take some time to review request. For confirmation, give it a few days then contact

                    LG Call Centre.


                  - Refund will be made after a maximum of 7 working days when initial payment transaction

                    was made on a credit card.


                  - If your monthly payment has been already made, the refund will be credited on payment of

                    the following month.


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