Skip to Contents
Close

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Cannot group speakers from Music Flow App on iOS device

  • Network Issues
  • WiFi or Ethernet
  • Troubleshooting
  • Home Audio, Home Theatre Systems, Shelf Stereo Systems, SoundPlate, Video Players, Wi-Fi Audio

MUSIC FLOW APP SPEAKER GROUPING IMPOSSIBLE FROM APPLE DEVICE

The LG Music Flow App allows to group speakers to configure a wider stereophonic listening field or a more accurate surround sound effect only should that function be unresponsive or impossible to properly set using an Apple iOS device, please refer to following explanation and troubleshooting tip.

List of models involved:


 Issue

Users might find themselves in a situation whereby it is impossible to group LG speakers and sound bar to expand the stereo field or configure a good number of Music Flow speakers into a true full surround sound environment. It was noticed that this situation occurs on Apple iOS devices running the Music Flow App software version 1.9.72 – somehow the grouping or surround sound grouping function cannot be accessed to be configured.


 Troubleshooting

It was concluded to be a group ID value setting error.

Customer needs to update the App’s firmware version for iOS devices to version 1.9.73 or greater in order to resolve this issue.



Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500

LG Product Service and Support

Get your questions answered about product setup, use and care,
repair and maintenance issues. We can help.