Skip to Contents
Close

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

UP970 – 4K player Dolby Vision Support

  • Troubleshooting - Applications
  • Other
  • Troubleshooting
  • Blu Ray Players

DOLBY VISION SUPPORT

Pending Firmware Update – Expected late February 2018

 

 Issue

Sometimes things don’t work out as planned. Such has been the case with the LG 4K resolution disc player, model UP970, expected to support Dolby Vision disc playability from the launch date. Please refer to following Press Release. For whatever reason, it just didn’t pan out. These things happen with new technologies rolling out rapidly.

 

 Progress Development

 

We hold it from the factory engineers that a firmware update is in the works and should be made available to end users sometime near the end of February 2018.

Engineers had to iron out the bugs from the initial version and, while at it, will ensure to include Netflix Dolby Vision streaming playability pending certification process.

Customers will be informed via Firmware Update pop-up message on screen to proceed with the upgrade the moment new version is released.

Thank you for your patience and understanding with respect to this matter and we wish you phenomenal viewing enjoyment moving forward.

 


Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500

LG Product Service and Support

Get your questions answered about product setup, use and care,
repair and maintenance issues. We can help.