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Warranty Coverage Program

We will give you LG warranty information here

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.

Warranty Info

LG REPAIR SERVICE POLICY

In-Warranty:

Costs : An LG product within the manufacturer’s warranty will be covered by LG for both Parts and Labour. For more specific product terms please refer to the terms provided on the warranty card that accompanied your product at the time of purchase.

Coverage : In the event that your product is identified for "In Home" repairs, the in-warranty coverage will be a 150 km radius from the nearest authorized service center (ASC). If your product is outside this radius, it will be your responsibility to bring the unit to the ASC for repair.

In-Warranty Duration: Standard Warranty is 1 year parts and labour from the purchased date listed on the bill of sale (AC units excluded). You are invited to call LG Electronics Canada Customer Service (1-888-542-2623) and speak to a representative for any pertinent support question.  The LG representative can dispatch an LG authorized service provider to your home to provide the required in-warranty support.  You (the customer) must be the original owner of the unit being serviced and must present the LG Servicer with the bill of sale as the servicer will require a copy for his claim to LG Electronics Canada.  The servicer has the right to refuse a repair if the customer does not provide the bill of sale.  The unit must have an LG “Model and Serial Tag” visible as the servicer will also take a picture of the serial tag for LG records. Unfortunately LG will not cover an LG product with a defaced or missing serial tag.  Refurbished products or products from second hand shops (reseller) will not be covered under warranty.  All products must be purchased in Canada in order to qualify for in-warranty support.  Before purchasing an online unit, make sure the model is a Canadian model from a Canadian Website.

Out of Warranty:

Once the LG unit is out of the 1st year Warranty, is a refurbished unit, has non warrantable issues such as  dents scratches, cracks do to misuse, or has been resold (2nd owner), you (the customer) are responsible for the cost of the entire repair including Parts, Labour and mileage (if the servicer requires).  You (the customer) are invited to call LG Electronics Canada Customer Service, (1-888-542-2623) and speak to a representative for any support questions you might have and to arrange for an out of warranty repair. We welcome you to leverage our “One Price” Program as a low cost solution to these out of warranty repairs. Regardless, LG will dispatch an authorized servicer for you (the customer) to get your product repaired. In the event you do not participate in our "One Price" program, you (the customer) will be responsible for the repair charges paid to the servicer.  Please note, the servicer will charge their own shop rates, their own labour rates, mileage charges and standard LG parts rates.

90 Day repair Warranty: OOW parts replaced at a cost to you (the customer) have a 90 day warranty.  This 90 day warranty is for the specific part that failed and was replaced during the original service call. LG will cover only 90 days from the installation date of that particular part and labour.

Cosmetic Parts have a 7 day warranty only from the time of purchase: Dents or Scratches on the product, from the date of purchase, you (the Customer) have 7 days to report to LG Electronics Canada Customer Service and a case file must be opened in the system. Note: If the dents or scratches have been customer induced, the customer is responsible for the entire repair (parts and labour and mileage) as LG will not cover those issues.

HOME APPLIANCES PRODUCTS:

Category by Type

Air Conditioners:

- Please refer to the owner’s manual as all models and serial numbers have various warranties.

Dehumidifiers:
  • - Gold Star – 1 year parts & labour
  • - LG Brand – 1 year parts & labour
  • - 5 years on the compressor (part only).
Refrigerators:
  • - 1 year parts & labour
  • - 7 years on the compressor (part only).
Microwave Ovens (Over-the-Range):
  • - 1 year parts & labour
  • - 5 years on the magnetron (part only).
Microwave Ovens (countertop):
  • - 1 year replacement warranty.
  • - 5 years on the magnetron (replacement warranty).
Ranges:
  • - 1 year parts & labour
  • - (including radiant cooktop).
Washers:
  • - 1 year parts & labour
  • - 3 years on Main PCB (part only)
  • - 5 years on Drum & Tub (part only).
Dryers:
  • - 1 year parts & labour
  • - (including Main Printed Circuit Board & Drum).
Dishwashers:
  • - 1 year labour & 2 years on all parts
  • - 5 years on Main PCB & Rack (part only)
  • - 10 years part only Stainless Steel Door Liner and Direct Drive Motor (Sump is not the DD Motor).
Vacuum Cleaners:
  • - LG Brand – LUV200R, LUV300B – 5 years parts & labour, excluding the agitator motor 3 years parts only
  • - LG Brand – LCV700 & LCV800 – 3 years parts and labour

HOME ENTERTAINMENT PRODUCTS:

LCD TV/PLASMA TV: 1 year parts & labour (2 year part & labour on plasma panel, the part).
Commercial TV: 2 years parts & labour
Blu-ray/DVD player/recorder: 1 year replacement warranty.
Audio Home Theater Systems: 1 year parts & labour (some models are replacement only)
LCD Monitors: 1 year parts & labour (some models are replacement only)
Notebooks: 1 year parts & labour.
Remotes: 1 year replacement warranty (Customer damage not covered).
LCD TV/PLASMA TV: 1 year parts & labour (2 year part & labour on plasma panel, the part).
Commercial TV: 2 years parts & labour
Blu-ray/DVD player/recorder: 1 year replacement warranty.