Skip to Contents

How-to & Tips

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

I cannot control volume.

  • Audio Issues
  • Audio Settings
  • Troubleshooting
  • Home Audio
  • Last Updated 03/11/2015


I cannot control volume.
-Target model : Smart audio(Music Flow)_NP8*40/NP8350, Sound bar_LAS*50



■ Symptom
    When app is on the background, (device is locked, or home screen is on) volume cannot be controlled.


■ Checkpoint
    Check if the product is android or iOS device.


■ Troubleshooting
    When app is on the background (device is locked, home screen is on), volume can be controlled only on few devices. 
    1) For android devices
     - Volume can be controlled with +/- keys for Lollipop (Android 5.x) or higher.
       (Unavailable for Kitcat(Android 4.4.x) or earlier versions)
    2) For iOS devices
     - Volume +/- keys can be used.
       (Speaker volume control on lock screen and alarm screen do not make much difference)

        alarm           locked

Article Feedback

2. Overall, how satisfied were you with the usefulness of this article?
1.2 Why did the article not resolve your issue?

Characters left : 500 / 500