Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

Help Library

Find helpful information about your LG product

[LG Air Conditioner ThinQ] Wi-Fi lamp not blinking.

Troubleshooting

If you turn on Wi-Fi to set up a connection of LG ThinQ, the product will generate [Ding~♪] sounds and the Wi-Fi lamp will blink.
Wi-Fi lamp will blink for about 10 minutes.

Wait! Find out more.

The Wi-FI pairing method varies depending on the model.

  • Before 2021 : Press the two buttons on both sides to the Temp Down button for 3 seconds at the same time.
  • After 2022 : Press the Mode button for 3 seconds.
  • Whisen Tower : Power button for 3 seconds.

Try this

1. Some of wall mounted air conditioners do not support a connection with ThinQ.
Before registration, check if the product supports the Wi-Fi function.

2. Complete the product registration within time.
When the lamp is turned off after 10 minutes, press the button again to turn on the Wi-Fi mode.

Wi-Fi lamp is not blinking. [Wi-Fi lamp x, Smartphone search x]

Reset the power supply.
Unplug the power cord and try again after approximately one minute.
Press the product button to turn on Wi-Fi again.
※ Wi-Fi button differs on each product.

Wi-Fi lamp is checked but on the smart phone, there is no message, Wi-Fi[Whisen], [AIR~]. [Wi-Fi lamp o, Smartphone search x]

Reset the power supply.
Unplug the power cord and try again after approximately one minute.
Press the product button to turn on Wi-Fi again.
※ Wi-Fi button differs on each product.

Wi-Fi lamp is not blinking, but on the smart phone, I can search for Wi-Fi[Whisen], [Air~]. [Wi-Fi lamp x, smart phone search o]

If you cannot see the Wi-Fi lamp but on your smart phone, you can search for LGEwhisen~/LGE_AC~/LGE_AIR~ then it means that you can continue with registration.

The Wi-Fi lamp is not displayed but I hear the [Ding~♪] sound.

When switching to Wi-Fi mode, you need to press the two buttons, But, if only one button is detected, the sound heard, but it fails to switch to Wi-Fi mode.
Try again.
If you cannot see the Wi-Fi lamp, but on your smart phone, you can search for LGEwhisen~/LGE_AC~/LGE_AIR~ then it means that you can continue with registration.

This guide was created for all models, so the images or content may be different from your product.

*Required question