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Weak Cooling in Freezer Side

  • Others
  • Others
  • Troubleshooting
  • Refrigerators
  • Last Updated 07/05/2016

Feak Cooling in Freezer Side


Weak freezability. Food items melt. 

Foods are unfrozen. Ice cream melts.


1. Adjust Temp.

① If the freezer temperature is set at high temperature, food can melt.

② If the refrigerator is set at high temperature, it may cause refrigerator to become warm. There is a sensor in the refrigerator that controls the freezer temperature. If you set it

high, the freezer temperature also goes up.

2. Check Ref.

① If doors are not closed properly, cool air will flow out and warm air will flow in, which may cause weak refrigeration.

② If there are too many items on the shelves or if they block the vent, air will not flow well and food may melt. And cool air around the shelves are weaker, so food like ice

cream and minced garlic may melt easily.

3. Check Food

① If it hasn’t been long enough since you put the food or if you put very hot food, it increases the temperature inside and may cause the freezer to become warm. If you open

the door too often in the warm weather, it will increase the inner temperature and food may not be cool.

4. Check surrounding

① If it is exposed to direct sunlight or located near gas stove, refrigeration may be weakened.

②Under bad ventilation condition, refrigeration may be weakened.

③If the ambient temperature is too high, it might affect the refrigerator.

④It requires enough time to refrigerate for initial operation or after repair.

5. Others

① If you don’t turn on the power, it won’t have cool air.

 How to fix

1. Adjust Temp.
① Reduce the temperature.
※ Location of thermostat and temperature setting method may vary by model.
② If the temperature is set high, reduce it.
※ Location of thermostat and temperature setting method may vary by model.

2. Check Ref.
① Refrain food items from being stuck, and shut the door tight.
② Organize the shelves and make sure not to block the vent. The front part of freezer is an air circulation path(vent). Be careful not to block with plastic bag or newspaper. Store food like ice cream and minced garlic near the vent.


3. Check Food
① Depending on the amount of food, different time period is required to refrigerate. Before putting them in the ref., cool them down first. If the ambient temperature is too high, refrain from opening doors too often.

4. Check surrounding
① Look around the refrigerator.

② Give some space around the refrigerator for good ventilation.

③ Ambient temperature must be between 5℃ ~ 35℃.

④ If you turn on the power, it takes 1~2 hours for the cool air to circulate, but it may take 2~3days to have the optimal temperature depending on the amount of food stored.

5. Others
① If the lamp doesn’t light as you open the door, unplug the power cord and plug in again.   If it still doesn’t light, try to plug in other appliance and see if the outlet works properly. If the other appliance is also not turned on, the outlet has defect, so plug into another outlet. If the other appliance is turned on, then the product needs an inspection by service engineer. Contact the customer service.

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