Help Library: Help Library: [LG Refrigerator] Troubleshooting water, ice related issues

<span class="accordion-title">No Ice Is Being Made
</span>
</button>
</h3>

<h3 class="sub-tit">Is the icemaker switched off?
</h3>
<p class="info-desc idt">➔ Cause</p>                 <p>Ice will not be made if the icemaker is switched off.
</p><p class="info-desc idt">➔ Try this
</p>                 <p>Switch ON the icemaker so it operates.<br/>
If the ‘Lock’ feature is activated, press and hold the ‘Lock’ button for 3 seconds to
unlock.<br/>
Once the control panel is unlocked, the Ice On, Off button can be pressed to turn on, off the
operation of the icemaker.
</p>

<h3 class="sub-tit">Is the icemaker not making ice although it has been 3-4 days since installation?
</h3>
<p>It takes between 12 hours and two days for the first ice cubes to be made. The duration depends
on the temperature of food stored inside the freezer.<br/>
It takes two to three days for the ice bin to get filled.<br/>

<span class="c-gray">※ If ice is not made after the initial three to fours days, a product
inspection is necessary. Kindly contact customer service.</span>
</p>

<h3 class="sub-tit">Is the shut-off valve or the valve connecting the water supply closed?
</h3>
<p class="info-desc idt">➔ Ensure that the valve below the sink, which connects the water supply, is
open.
</p>                 <p>The valve should be turned so that it aligns with the connected pipe.<br/>
Water is supplied to the dispenser and ice maker once the water supply valve is open.
</p>

<div class="con-view">
The use of groundwater may cause the water filter to clog quickly. Due to the presence of
large amounts of foreign substances, such as limestone, the performance of the water filter
can deteriorate quickly. Therefore, the replacement cycle of the filter varies depending on
the quality and usage of the raw water, so caution is advised.
</div>
</div>

<h3 class="sub-tit">Is the ice in the ice storage bin clumping together?
</h3>
<p class="info-desc idt">➔ Cause</p>                 <p>If the ice cubes in the ice bin are not used for a long time, the ice will shrink or clump
together, preventing proper dispensing.<br/>
This occurs due to the normal phenomenon of ice sublimating (evaporating) and the water between
the ice cubes causing them to stick together.</p><p class="info-desc idt">➔ Try this
</p>                 <p>If the ice inside the ice bin sticks together, remove the bin and shake it to separate the
ice.<br/>
Clumps of ice that do not separate should be discarded. Clean the ice bin and use once it is
completely dry.<br/>
(Ice inside the ice bin may clump if you leave the ice bin outside the freezer or leave the
refrigerator door open.)
</p>

<h3 class="sub-tit">If you are not planning to use the icemaker for a long period, remove the ice
inside the ice bin and turn off the ice maker.
</h3>
<p class="info-desc idt">➔ Unlock the control panel and long press the Ice On, Off button for three
seconds to turn off the icemaker.
</p>                 <p>If you will be using ice again, turn the icemaker on one or two days before use.
</p>

<h3 class="sub-tit">Lower the temperature settings of the fridge in summer and make sure the doors
are kept well closed.
</h3>
<p class="info-desc idt">➔ Especially in the summer or rainfall season, keeping the freezer doors
open for a long time, or not closing the doors properly may allow heat and moist air to enter
the fridge. This may cause ice to melt or clump together.
</p>

<span class="accordion-title">Water Flow Is Weak
</span>
</button>
</h3>

<li>Tall apartments or houses at high altitudes may experience low water pressure.</li>

<li>When large amounts of water are used simultaneously in different units of a multifamily
residence, the instantaneous water pressure may drop.</li>

<li>Weak flow will be observed in locations where the water pressure is below the minimum water
pressure of 1.5 kgf/cm²</li>

<li>This issue is relevant to plumbed-in refrigerators. The UF filter is used.</li>

<li>For plumbed-in refrigerators, the volume of water dispensed depends on the water pressure of
the installation environment. Therefore, if the water pressure is low, the dispensed volume
will be reduced.</li>

<li>The dispensed volume is 1.4 liters per minute at a water pressure of 4.5kgf/cm². The
guaranteed range of water pressure for our appliances is 1.5~8.5 kgf/cm².</li>
</ul>
<p class="info-desc idt">➔ Try this
</p>                 <p>It is not advised to install the water dispenser refrigerator in an environment where the water
pressure is below 1.5kgf/cm². Should installation in such an environment be necessary, please
purchase a diaphragm booster pump.
</p>                </div>
</div>

<span class="accordion-title">Water Drips To Drip Tray
</span>
</button>
</h3>

<h3 class="sub-tit">Do some drops of water fall after using the water dispenser?
</h3>
<p>Some drops of water may fall from the water dispenser after use.<br/>
This is the same phenomenon as water dripping after closing the tap.<br/>
Wait a second or two before moving your cup from the dispenser to prevent residual water from
dripping to the tray.</p>

<h3 class="sub-tit">Do some drops of water fall after using the ice dispenser?
</h3>

<li>Ice left in the ice dispenser’s passageway may melt and drip.</li>

<li>When dispensing cubed ice, use a cup with a wide opening and place the cup near the
dispenser to prevent ice from spilling out of the cup.</li>
</ul>
</div>
</div>

<span class="accordion-title">White Particles In Ice Or Water
</span>
</button>
</h3>

<div id="sect-1-4" role="region" aria-labelledby="accodionid-1-4" class="accordion-panel" hidden="">
<p class="info-desc idt">➔ Cause</p>                 <p>Due to mineral substances in the water, white precipitate may form when the water evaporates or
freezes.<br/>
This is the same phenomenon that occurs when mineral water is frozen or boiled.
</p>

<div class="img-only">
<img alt="Minerals such as calcium and magnesium are present in purified water" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Wa9WkcoyYdgvlqpZuM6NJw&amp;portalId=P1"/>
</div>
<p class="info-desc idt">➔ Try this</p>                 <p>Use a clean cloth to wipe white substances off the dispenser outlet.<br/>
The white substances are minerals that have remained after purified water was evaporated.
</p>

<span class="accordion-title">Foreign Substances In Water Tank
</span>
</button>
</h3>

<h3 class="sub-tit">Managing the internal water tank
</h3>

<li>Only use purified, distilled water to fill up the internal water tank.</li>

<li>Foreign substances may enter the water tank during refills, so please clean the tank and its
components once a week.</li>

<li>Even if purified, distilled water is used, if ice is not dispensed often or the internal
components are not cleaned, foreign substances may be observed in the water.</li>

<li>Disassemble the water tank, including the lid and internal components, and wash them in
lukewarm water.</li>

<li>Using the water tank without cleaning it is not a hygienic practice and dirt residue may
occur.</li>

<li>Refilling the internal water tank with liquid other than purified, distilled water,
especially those with additives (such as juice, soda), will cause the formation of unwanted
substances or cause malfunctioning of the appliance.</li>
</ul>

<div class="img-only">
<img alt="Do not fill the internal water tank of Non-Plumbing refrigerators with drinks that contain additives. " src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=ut50iBV3S3N45sU6pp1CQ&amp;portalId=P1"/>
</div>
<p class="txt-idt">※ Non-Plumbing : A water supply system where the fridge is manually filled using
the internal water tank, instead of being directly connected to the plumbing. The water in the
tank is used to make in-door ice or is dispensed through the dispenser.
</p>                </div>
</div>

<span class="accordion-title">Water From Fridge Smells, Tastes Strange
</span>
</button>
</h3>

<h3 class="sub-tit">The water could taste different compared to your previously used dispenser.
</h3>
<p>If you previously used a purifier from a different company, you may notice a difference in taste
of water to your current purifier.<br/>
Different companies use varying raw materials in their water filters, which can affect the
taste.
</p>

<h3 class="sub-tit">If you use groundwater, you may notice a smell in the water due to substances in
the groundwater.
</h3>
<p>Nitrate nitrogen and algae components in groundwater can cause a smell in the water. Groundwater
is not recommended for use as it can quickly clog the water filter.
</p>

<h3 class="sub-tit">If you haven't used the dispenser for a long time, you may notice a strange
odor.
</h3>
<p>If you haven't used the water dispenser for a long time and are starting to use it again, replace
the water filter with a new one.<br/>
After replacing the water filter, dispense cold water and ambient water for 5-10 minutes each.
</p>

<h3 class="sub-tit">In the summer, you may notice a smell of disinfectant.
</h3>
<p>During the summer, if excessive chlorine is used for disinfection at the water treatment plant,
there may be a temporary smell of disinfectant.
</p><br/>
<p class="txt-idt">※ If you experience any inconvenience due to reasons other than those mentioned
above, please contact customer support.
</p>                </div>
</div>

<span class="accordion-title">Craft Ice Maker Not Working
</span>
</button>
</h3>

<h3 class="sub-tit">Check if the Craft Ice button on the control panel is illuminated.
</h3>
<p>If the LED indicator is turned off, long press the Craft Ice button for three seconds to turn the
feature on.<br/>
Select the desired mode (6 ICE, 3 ICE). After five seconds of idle time, the mode changes and
the LED indicator is illuminated.</p>

<div class="img-only">
<img alt="If the LED indicator is turned off, long press the Craft Ice button for three seconds to turn the feature on." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=TuLVQ4dlMrNc0ZZzMB7A&amp;portalId=P1"/>
</div>
<p>The Craft Ice Maker automatically makes three ice balls at a time and stores them in the ice
bin.<br/>
The total number of craft ice balls made per day can be set to three or six. (6 ICE mode is the
default mode.)
</p>

<li>In 6 ICE mode, a total of six spheres are made per day. (Three at a time, twice a day)</li>

<li>In 3 ICE mode, a total of three spheres are made per day.</li>
</ul>
<p>If you would like more ice, select the 6 ICE mode. Ice will appear clearer if you select the 3
ICE mode.
</p><br/>
<p>Ice made by the Craft ice maker is stored in the ice bin. The ice bin holds about 20 to 25 round
ice. When the ice bin is full, with one complete layer of ice spheres and part of a second
layer, the ice maker will stop making more ice. It will continue making ice again once the
amount of ice in the bin decreases.
</p>

<h3 class="sub-tit">Ensure that the ice bin is correctly assembled.
</h3>
<p>The handle of the ice bin should face the front. If the ice bin is inserted incorrectly, ice may
not be produced.
</p>

<div class="img-only">
<img alt="Left: (Correct assembly) The handle of the ice maker faces the front. Right: (Incorrect Assembly) The ice bin is inserted the wrong way round." src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=QeWgmyoWx4ea0mmly9Rgg&amp;portalId=P1"/>
</div>
<p>Noise may occur as the ice made by the craft ice maker falls into the ice bin.<br/>
Removing the rubber pad inside the ice bin will amplify this noise.<br/>
When cleaning the rubber pad, use a neutral detergent and ensure it is completely dry before
placing it back inside the ice bin.</p>

<span class="accordion-title">Newly Installed Refrigerator
</span>
</button>
</h3>

<h3 class="sub-tit">Was the refrigerator installed very recently?
</h3>
<p class="info-desc idt">➔ It takes some time for the refrigerator to generate air cold enough to
make ice.
</p>                 <p>Ice will be made after some time has passed. Cold air is generated within 1 to 2 hours after
plugging in the power cord.<br/>
After its initial installation, the refrigerator operates to cool the contents inside.<br/>
Once the temperature is sufficiently low, the refrigerator will start making ice.<br/>
It usually takes about 3 hours to freeze water at 20°C (68°F), but in the case of initial
installation, it can take up to two days for the refrigerator to start making ice. Please be
patient.
</p>

<div class="img-only">
<img alt="Wait 48 hours after refrigerator installation for ice to be made" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=ahmz3Xs9jQ8nECQ5wNJJLg&amp;portalId=P1"/>
</div>
</div>
</div>
</div>
<p class="help-txt">This guide was created for all models, so the images or content may be different from your
product.</p>    </div>

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[LG Refrigerator] Troubleshooting water, ice related issues

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