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[LG TV Power] My TV exhibits intermittent power on/off behavior when using a set-top box (repeated power on/off)

Troubleshooting

HDMI cables support CEC capability, enabling power control between products.
The power may turn on or off automatically due to a malfunction of the CEC function.

Causes and Symptoms

  • The Auto Power function is on.

Try this

Does your TV turn on or off by itself?

➔ Go to the Settings menu and disable the [Auto Power] feature.

Going to [Auto Power] in the Settings menu

➔ [2022 WebOS22]

Press the setting button on the TV remote and select [All Settings] → [General] → [External Devices] → [HDMI Settings] → [SimpLink (HDMI-CEC)] → [On] → [Off].

1. Turn on the TV and press the [Settings] button on your TV remote.
Select [All Settings] in the [Settings] menu.

entering All Settings by pressing Settings on the remote control

2. Select [General] and then [External Devices].

selecting External Devices from the general menu

3. Select [HDMI Settings].

selecting HDMI settings

4. Set [SimpLink (HDMI-CEC)] to Off.

※ In WebOS 6.0 or later, the Auto Power option is not available, and disabling SimpLink (HDMI-CEC) will make the controls from external devices invalid.

Image to turn off simplink

➔ [2020 WebOS5.0]

Press the setting button on the TV remote and select [All Settings] → [Connection] → [Device Connection Settings] → [SimpLink (HDMI-CEC)] → [On] → [Off].

※ Disable the TV power synchronization and automatic power standby mode on your set-top box.
For detailed instructions, please contact your set-top service provider.

Have you checked if the firmware version is up to date?
If the problem persists after the actions are taken, contact LG Electronics service technician for diagnosis and precise check.
How to set Auto Power in the Settings menu in different WebOS versions

[2021 WebOS6.0] Press the setting button on the TV remote and select [All Settings] → [General] → [External Devices] → [HDMI Settings] → [SimpLink (HDMI-CEC)] → [On] → [Off].

[2019 WebOS4.5] Press the setting button on the TV remote and select [All Settings] → [Connection] → [HDMI Device Connection] → [Auto Power] → [On] → [Off].

[2018 WebOS4.0] Press the setting button on the TV remote and select [All Settings] → [General] → [SimpLink (HDMI-CEC)] → [Auto Power] → [On] → [Off].

[2017 WebOS4.0] Press the setting button on the TV remote and select [All Settings] → [General] → [SimpLink (HDMI-CEC)] → [Auto Power] → [On] → [Off].

※ If your remote control does not have the [ setting ] button, press the Home [ home ] button, and select Settings [ setting ] on the screen.

Image to select the setting icon on the TV screen

This guide was created for all models, so the images or content may be different from your product.

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