We will give you LG warranty information here We will give you LG warranty information here

Warranty Information

Our manufacturer warranty ensures that you can purchase your favourite appliances with confidence.
Our products come with an extensive warranty that you can rely on. Take a look at the warranty information for individual products on this page to see what's covered.

Warranty coverage applies to brand new unit with proof of purchase invoice which is inclusive of display unit sold at dealer outlets.



(Warranty Period and T&C may vary due to promotions)

Product (Normal Household Use) Warranty Period Warranty Type
Television (32" and above) ⓐ & ⓖ 2 Years 2 Yrs full warranty + 1 Yr service warranty
[Excluding accessories , remote , batteries , 3D glasses]
OLED TV (48” and above) ⓐ & ⓖ 1 Year
Televisions (Lifestyle Screen) ⓐ & ⓖ N/A
Monitors (22” and above) ⓐ & ⓖ N/A
Soundbar 1 Year
Home Audio System 1 Year Carry-In
Portable Products (Speaker, Type of Earbuds, etc) 1 Year
Product (Commercial Use) Warranty Period Warranty Type
Commercial TV ⓖ
- Supersign TV
- Hotel TV
2 Years On-Site
Monitor Signage ⓖ
- Signage Monitor
- Videowall
2 Years
Commercial Use Normal Household Use
Product Warranty Period Warranty Type Warranty Period Warranty Type
Washing Machine ⓑ & ⓓ 1 Year On-Site 1 Year On-Site
Dryer ⓓ 1 Year 1 Year
Refrigerator ⓒ & ⓓ NA 2 Years
Styler ⓒ & ⓓ NA 1 Year
Dishwasher ⓑ NA 1 Year
Microwave Oven NA 1 Year
HomBot ⓔ NA 1 Year Carry-In
Vacuum Cleaner ⓑ NA
Air Purifier NA 1 Year


Warranty Type Labour Transport Functional Spare Parts Replacement Unit
On-site X
Carry-In X X
Replace Separately chargeable to You when outside the Product warranty period Not Applicable
Accessories Warranty Period Warranty Type
ⓐ Accessories bundled together with and accompanying in original factory packagingof the Smart TVs & Monitors
(Remote Controller, media box, video camera, other accessories)
N/A Replace
ⓑ Motor 10 Years
(Only applicable to Washing Machine, Dishwasher & Vacuum Cleaner with Inverter Direct Drive Motor / Smart Inverter Motor)
ⓒ Compressor 10 Years
(Depending on product model. Please check on Our Website or Contact Our Service Centre)
ⓓ Gasket (exclude cosmetic appearance) N/A
i) Front Loaded Washing Machine Models N/A
ii) Refrigerator & Dryer N/A
ⓔ Battery N/A
ⓕ TV / Monitor Power Adapter N/A
ⓖ Pixel Functionality
LCD/LED displays typically contain a small number of pixels that do not function normally. Your display has been inspected and is in compliance with manufacturer's specifications, indicating that any pixel defects do not affect the operation or use of you applicable to display. Without prejudice to generality of the foregoing, Dead Pixel not exceeding 7 dots is within factory specification and is not considered a defect under this warranty.


  1. 1. The warranty is confined to the first purchaser of the product only & is non-transferable.
  2. 2. Repairs & replacement will be carried through the Authorized Service Centres of CG Electronics/ CG Impex
  3. 3. Repairs under warranty shall be carried out by an authorized service personnel only.
  4. 4. For units installed beyond municipal limits of the jurisdiction of company's Authorized Service Centre, it is responsibility of the purchaser to contact the nearest authorized service centre and bring the unit to the authorized centre at its own cost and risk. All expenses incurred in collecting the units or parts thereof from the company's authorized service centre, as well as expenses incurred with deputizing of service personnel/technicians towards conveyance and other incidents etc. will be borne by the customer.
  5. 5. The concerned authorized service centre will advise the customer whether to affect the repairs at site or at the authorized service centre.
  6. 6. Call registered with the toll free number (166-00-100-211), wherein only cleaning of the unit/parts in the unit due to dust accumulation on portions of the unit, general explanations/returning, are not to be considered as defects.
  7. 7. In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty replacement of parts would be purely at the discretion of CG Electronics\ CG Impex
  8. 8. In case of repair/ replacement of any part/s is not possible, the company's sole discretion lies with regards to amicable replacement product in lieu of repairs
  9. 9. In case of any damage to the product/customer abuse/repairs by un-authorized personnel's/misuse detected/by the Authorized Service Centre personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
  10. 10. he warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or providing replacement of defective parts only under the warranty period.
  11. 11. The company or its Authorized Service Centre reserves the right to retain any parts or component replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period.
  12. 12. While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under no obligation to do in a specified period of time.
  13. 13. Warranty does not cover accessories external to the equipment supplied by the dealer.
  14. 14. If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer's unit due to continuous usage of the unit. Any matching components changed at customer's request will be on chargeable basis except the component which actually needed.
  15. 15. Regardless of the basis on which customer is entitled to claim damages from the company, the company is liable for total amount which is no more than the actual purchase price of the product that is subject of the claim.
  16. 16. In case of any doubts/confusions/over writes, etc. on warranty card, the company may ask for valid VAT invoice of the purchase.
  17. 17. In the event of any unforeseen circumstance, and spares not being available the company will apply depreciation rules will be binding on the purchaser, and same shall be considered as a commercial solution in lieu of repairs


  1. 1. The warranty card is not filled up completely and properly at the time of purchase.
  2. 2. The completed warranty card is not shown to authorize personnel at the time of service of the product.
  3. 3. The set is not operated according to instruction given in the operating manual provided with product
  4. 4. Defects are caused by improper or reckless use, which shall be determined by the company service personnel
  5. 5. Any repair work is carried out by persons other than authorized company personnel.
  6. 6. Defects are caused due to beyond control like lightning, abnormal voltage, acts of god or while in transit to service centre or purchaser's residence.
  7. 7. The warranty is not valid in case, the serial number is deleted, defected or altered.
  8. 8. Damage to the product or any part/s due to transportation or shifting is not covered by warranty.
  9. 9. This warranty will automatically terminate on the expiry of the warranty period mentioned above, even if the unit may not be in use for any time during the warranty period for Any reason.
  10. 10. Any liquid like water, Colin spray etc. is found in Electrical circuits inside the unit like PCB, Panel etc.
  11. 11. The product is being used for commercial purpose.
  12. 12. Software or APP not being read/installed. Warranty does not cover any third party software, settings, content, data or links, whether included or downloaded in product.