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Missing parts of the image on screen / Image doesn’t appear right.

  • Others
  • Others
  • Troubleshooting
  • TVs
  • Last Updated 17/03/2012


Customer expressing concerns over image not appearing correct on screen.


Confirm viewing signal source. Do all inputs react the exact same way?


Have customer access PICTURE menu > Aspect Ratio > toggle between selections


Should customer see a net difference, have them select aspect ratio that suits their viewing needs.


If issue still unresolved, ask whether video feed to television is provided by cable set-top-box.


If so, ask whether a button on the remote control is identified as HD zoom?


If so, have them press it a few times toggling between normal view and HD zoom.


If not, have customer access STB Settings > Picture Size > Normal as opposed to zoom.








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