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Here's the LG warranty for your product. It contains information relating to repairs and other services. If you require further help or advice, please feel free to contact our Customer Information hotline.

Mobile Phones

For warranty service, please keep this warranty certificate and your receipt to validate proof of purchase.

Manufacturer's Warranty

Subject to the terms below, LG Electronics Australia Pty Ltd (LG) will for one (1) year from date of purchase* for your LG mobile phone (excluding battery and accessories such as power adapter) and six months from date of purchase for LG battery packs and accessories, authorise a free of charge repair, if, in LG's opinion, the phone, battery or accessories needs repair because of a manufacturing or materials defect, appearing and notified to LG in accordance with this warranty, within such period.

This LG manufacturer's warranty only applies to service within Australia (for mobile phones purchased within Australia only) and New Zealand (for mobile phones purchased within New Zealand only). This warranty is not transferable and applies to the original purchaser only. No LG employee, product retailer or Authorised Service Centre has authority to vary the terms of this warranty. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

This LG manufacturer's warranty is limited to the LG product and excludes third party components used in conjunction with the LG product.

Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the contents, because the data may be lost during repair of the product. You are responsible for reinstalling all content including software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under the terms of this manufacturer's warranty.

* Warranty period may differ depending upon mobile phone service provider. Please check warranty card provided with actual product for applicable warranty period.

Place of service
(If Applicable)

Repairs under the terms of this warranty will be conducted at an LG Authorised Service Centre. Transportation costs to and from the Service Centre are not covered by this Warranty. Service Centers are open during normal business hours, Monday to Friday. LG's Authorised Service Centre may charge an additional fee for service outside these hours.

Services for which you
will be asked to pay

This LG Manufacturer's warranty does not cover:

  • Products where the serial number has been removed or made illegible;
  • Maintenance, repair or replacement of parts or consumables due to normal wear and tear.
  • Repair of cosmetic or physical damage;
  • Breakage or damage to antennas unless cause by defect in material or workmanship;
  • If the battery short circuits or the seals of the battery are broken or show evidence of tampering or the battery was used in equipment in a manner other than that which has been specified;
  • Defects or damage resulting from breakage or tampering with the LCD screen
  • Accident, neglect, misuse or Act of God.
  • Alterations or repairs made by someone other than an LG Authorised Service Centre.
  • Unauthorized modifications or other acts, including spills of food or liquid, or external interference which is not a manufacturing or material fault.
  • Use of the product beyond its intended purpose;
  • Damage or defects caused by use of or in connection with accessories, software and/or services not manufactured, supplied or authorized by LG.
Other rights

The benefits given by this LG manufacturer's warranty are additional to other rights and remedies that you may have under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to claim

To make a claim against this manufacturer's warranty, you must contact LG within one (1) year of purchase for LG mobile phones and six (6) months from date of purchase for LG battery packs and accessories, using the contact details below.


By Telephone

Australia - 7 Days, 7am-7pm

1300 542 273

By post (Australia Only)

Warranty Claims
LG Electronics Australia
PO Box 212
Horsley Park NSW 2175

When contacting LG for assistance please provide your name and address, model number, serial number, date of purchase, and a complete description of the problem. This information will help LG provide fast assistance.