Is Internet connection not available with the TV?
If the Internet is not available with the TV, the network connection status or the Internet router may be abnormal.
Check the cable connection status in the TV and the Internet router and check the network connection status by taking the steps in the TV settings menu.
Try this
Is the network connected to the TV?
In the TV Settings menu, move to [Connection] and check if the wired or wireless network status is [Connected to Internet].
➔ Checking the network connection in the TV
1. After turning on the TV, press the [Settings] button on the remote control.
From [Quick Settings], select [Network].
2. In [Standard], check if the status of [Wired Connection (Ethernet)] or [Wi-Fi Connection] is [Connected to Internet].
If it is [Not Connected], reset the network connection.
➔ Steps to check the network connection status
How to check if the Internet is not available even though the network connection status is [Connected to Internet]
1. When you select the connected network method, the screen where you can check the network connection status through steps will appear.
2. The icons on the left side of the screen represent [TV], [Gateway], [DNS], and [Internet].
If all stages have no issues, all the icons are connected via a green line.
Check if there is an [X] mark between any stage icons on the Network Connection Status screen.
3. If there is an [X] mark between [TV] and [Gateway], then check the cable connection between your TV and router.
If there are no issues, restart the cable modem and then router in the specified order, and initialize them.
After initialization, turn off your TV, turn it back on, and reconnect it to the network.
4. If there is no issue with [TV] but there is an [X] mark between [Gateway] and [DNS] or [Internet], unplug the power cords
of the Internet router and cable modem, wait for 10 seconds or more, and then plug them back in.
Press the [Reset] button on your router and cable modem to initialize them.
If the problem persists, contact your Internet Service Provider (ISP).
This guide was created for all models, so the images or content may be different from your product.
