Help Library: Help Library: [LG OLED TV] I am having trouble installing an app on my smart TV

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<div class="content-service-view">
        <p class="info-subject">Do you want to install apps from the LG Content Store or APPS?</p>        <p class="info-desc">
            With LG Smart TV, you can install apps from the LG Content Store or APPS to enjoy various entertainment options such as broadcasts, movies, and streaming services.<br>
            If you are unable to find the desired app or if you have trouble downloading the app from the LG Content Store or APPS, please check your network settings and served country settings.
        </p>        
<div class="tip-box">
            <strong class="tip-tit">Note</strong>
            
<div class="con-view">
                The process and screen images for app installation may vary slightly depending on the version of LG WebOS, the operating system used on LG Smart TVs.
            </div>
        </div>
        
<h2 class="tit">Try this</h2>
        
<h3 class="sub-tit">Please check the network connection.</h3>
        <p class="info-desc idt">➔ In order to install and use various apps on your TV, it needs to be connected to the Internet.</p>        
<h3 class="sub-tit">Connecting to the Internet in the Settings menu </h3>
        <p class="info-desc idt">➔ [2022 WebOS22]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=V7KtvxWE0GEdfREKDmGw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Network] → [Internet Connection].
        </div>
        
<div class="con-view txt-idt mt-1">
            ① Turn on the TV and press the [Settings] button on your TV remote.
        </div>
        
<div class="con-view txt-idt">
            ② Select [All Settings] in the [Settings] menu.
        </div>
        
<div class="img-only">
            <img alt="entering all settings by pressing the setting button on the remote control" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=9DNWd0Og1Ev59qxe43uA&amp;portalId=P1">
        </div>
        
<div class="con-view txt-idt">
            ③ Select [Network] from [General]
        </div>
        
<div class="img-only">
            <img alt="selecting Network from General" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=3CSVU815q923XjrG9N6JeA&amp;portalId=P1">
        </div>
        
<div class="con-view txt-idt">
            ④ Go to [Internet Connection] and select either [Wired Connection] or [Wi-Fi Connection] as appropriate.
        </div>
        
<div class="img-only">
            <img alt="Image to check internet connection status" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=7WEmZRYaKAfFb1JtqQw&amp;portalId=P1">
        </div>
        <p class="info-desc">➔ [2020 WebOS5.0]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=HuUsoOH1VkA34GudCBugzw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [Connection].
        </div>
        
<div class="con-view txt-idt mt-1">
            ① Turn on the TV and press the [Settings] button on your TV remote.
        </div>
        
<div class="con-view txt-idt">
            ② Select [All Settings] in the [Settings] menu.
        </div>
        
<div class="con-view txt-idt">
            ③ Go to [Connection] and select either [Wired Network Connection] or [Wi-Fi Connection] as appropriate.
        </div>
        
<div class="tip-box">
            <strong class="tip-tit">How to set the network in the Settings menu</strong>
            <p>
                
<span><strong>[2021 WebOS6.0 or later]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=4SPoVjuu01Q8Vz8mm8Aw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Network] → [Internet Connection].
                </span>
            </p>            <p>
                
<span><strong>[2019 WebOS4.5]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=mKZc3zR6f2uitLonlBN3g&amp;portalId=P1"> button on the TV remote and select [All Settings] → [Connection].
                </span>
            </p>            <p>
                
<span><strong>[2018 WebOS4.0]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=y3fHFRcq3tr9AvqwK9hqHw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [Network].
                </span>
            </p>            <p>
                
<span><strong>[2017 WebOS3.5]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=1wSoAyMkysNkaFIBPw1KIw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [Network].
                </span>
            </p>        </div>
        
<h3 class="sub-tit">Check the [Served Country] settings on the TV.</h3>
        <p class="info-desc idt">➔ To access services like premium contents or app downloads in a specific country, you need to set the [Served Country] to the corresponding country.</p>        
<h3 class="sub-tit">Checking the served country</h3>
        <p class="info-desc">➔ [2020 WebOS5.0]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=r4aGBb0n5RFNjXOHeyITQ&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Locale] → [Served Country].
        </div>
        
<div class="con-view txt-idt mt-1">
            ① As mentioned earlier, go to the [All Settings] menu and then select [Locale] in [General].
        </div>
        
<div class="con-view txt-idt">
            ② In [Locale], make sure that [Served Country] is set to the country for which you subscribed.<br>
            If [Served Country] is set to [Others], you may not be able to install apps.
        </div>
        
<div class="tip-box">
            <strong class="tip-tit">How to set Served Country in the Settings menu</strong>
            <p>
                
<span><strong>[2022 WebOS22]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Tj5sG6xcj1Rkrafaxg94Xg&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [System] → [Locale] → [Served Country].
                </span>
            </p>            <p>
                
<span><strong>[2021 WebOS6.0]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=LQgvKU3E9v4O0JAK0dajwQ&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [System] → [Locale] → [Served Country].
                </span>
            </p>            <p>
                
<span><strong>[2019 WebOS4.5]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=TkkDk1b84LKYylwhF666GQ&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Locale] → [Served Country].
                </span>
            </p>            <p>
                
<span><strong>[2018 WebOS4.0]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=iG3jzmok4ywDnxMSD1Ppfw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Locale] → [Served Country].
                </span>
            </p>            <p>
                
<span><strong>[2017 WebOS3.5]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=TZrlfV3YihhNCM4z1LnoNA&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Locale] → [Served Country].
                </span>
            </p>        </div>
        
<h3 class="sub-tit">Tried as instructed but failed to install the app?</h3>
        <p class="info-desc idt">➔ Initialize the TV settings to the default state.</p>        <p>Initializing the TV will delete all account settings and installed apps.</p>        
<h3 class="sub-tit">Initializing the settings in the Settings menu</h3>
        <p class="info-desc">➔ [2020 WebOS5.0]</p>        
<div class="con-view">
            Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=OMU7iwO7abgoB7FtIj2DuA&amp;portalId=P1"> button on the TV remote and select [All Settings] → [Customer Support] → [Reset to Factory Default].
        </div>
        
<div class="con-view">
            As mentioned earlier, go to the [All Settings] menu and then select [Locale] in [General].
        </div>
        
<div class="tip-box">
            <strong class="tip-tit">Initializing the settings in different WebOS versions</strong>
            <p>
                
<span><strong>[2022 WebOS22]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=Gkm24hLYgtHRH87shpaqLQ&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [System] → [Reset to Factory Default].
                </span>
            </p>            <p>
                
<span><strong>[2021 WebOS6.0]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=u2vJFNjTS6AnzHVAhe445g&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [System] → [Reset to Factory Default].
                </span>
            </p>            <p>
                
<span><strong>[2019 WebOS4.5]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=W7E6Cv3rVus06QH8lfDwew&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Reset to Factory Default].
                </span>
            </p>            <p>
                
<span><strong>[2018 WebOS4.0]</strong></span>
                
<span style="color: rgb(0, 0, 0) !important;">
                    Press the <img style="vertical-align: bottom;" alt="setting" src="https://gscs.lge.com:/gscs/support/fileupload/downloadFile.do?fileId=DIU1mCvhRTBzZITEKAFw&amp;portalId=P1"> button on the TV remote and select [All Settings] → [General] → [Reset to Factory Default].
                </span>
            </p>        </div>
        <p class="help-txt">This guide was created for all models, so the images or content may be different from your product.</p>    </div>

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[LG OLED TV] I am having trouble installing an app on my smart TV

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