Skip to Contents

Find helpful information about your LG Product through our Help Library.

Help Library

Find helpful information about your LG product

Water leaks from the product when it's turned off/not in use

Troubleshooting Home Air Conditioners 05/28/2020

<div oncontextmenu="return false" onselectstart="return false" ondragstart="return false" >
	<!DOCTYPE html PUBLIC "" ""><html xmlns="http://www.w3.org/1999/xhtml"><head /><body ><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;"><strong>■ Title</strong></span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; text-transform: none; font-family: Arial; font-size: 12pt; font-style: normal; font-variant: normal; vertical-align: baseline; language: en-US;">&nbsp; Water leaks from the product when it's turned off/not in use</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; text-transform: none; font-family: '맑은 고딕'; font-size: 11pt; font-style: normal; font-variant: normal; vertical-align: baseline; language: en-US;"><br /><strong /></span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;"><strong>  ■ Problem</strong></span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp; </span><span style="color: black; font-family: Arial; font-size: 12pt; font-style: normal; language: en-US;">Water leaks</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; font-family: Arial; font-size: 12pt; font-style: normal; language: en-US;" /><br /></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;"><strong>  ■ Symptom</strong></span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp; </span><span style="color: black; font-family: Arial; font-size: 12pt; font-style: normal; language: en-US;">Leakage</span><span style="color: black; font-family: Arial; font-size: 12pt; font-style: normal; vertical-align: baseline; language: en-US;"> while it’s turned off</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; font-family: Arial; font-size: 12pt; font-style: normal; vertical-align: baseline; language: en-US;" /><br /></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;"><strong>  ■ Solution or Settings</strong></span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp; </span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;">Water may leak from the appliance even when it's not in use/turned off if the condensate water produced during the operation was not drained properly.</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;&nbsp;</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;">It is necessary to check if the drain hose is connected properly.</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;" /><br /></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: bold; language: en-US;">1.</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: bold; vertical-align: baseline; language: en-US;">&nbsp; </span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: bold; language: en-US;">Did the leakage happen after the installation / reinstallation of the appliance?</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp; </span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; language: ko;">▶</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: ko;">&nbsp;</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; language: en-US;">While installing the air conditioner, make sure that the drain hose is connected properly. </span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;&nbsp;</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; language: en-US;">&nbsp;&nbsp;&nbsp; *Service technicians</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;"> need to</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; language: en-US;"> check</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;">&nbsp;</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; language: en-US;">the installation status of the drain hose and drain gradient properly.</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; language: en-US;" /><br /></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: bold; language: en-US;">2.</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: bold; vertical-align: baseline; language: en-US;"> Did the leakage happen during the operation and not after the installation/reinstallation?</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp; </span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;">▶ It is necessary to request a service technician for a precise inspection.</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;" /><br /></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">  <strong>■ Summary</strong></span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp; </span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;">Water may leak from the appliance even when it's not in use/turned off if the condensate water produced during the operation was not drained properly.</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;&nbsp;</span><span style="color: black; font-family: Arial; font-size: 12pt; font-weight: normal; vertical-align: baseline; language: en-US;">It is necessary to check if the drain hose is connected properly.</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="font-family: Arial; font-size: 12pt;">&nbsp;&nbsp;</span><span style="color: black; text-transform: none; font-family: Arial; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: normal; vertical-align: baseline; language: en-US;">[If water leaks immediately after installation], It is required for the service technician to check once more and [If water leaks during the operation], it needs to be </span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; text-transform: none; font-family: Arial; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: normal; vertical-align: baseline; language: en-US;">&nbsp; inspected by the technician.</span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; text-transform: none; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: normal; vertical-align: baseline; language: en-US;"><font face="Times New Roman" size="3" /><br /></span></p><p style="line-height: 100%; font-family: Arial; font-size: 12pt;"><span style="color: black; text-transform: none; font-family: Calibri; font-size: 11pt; font-style: normal; font-variant: normal; font-weight: normal; vertical-align: baseline; language: en-US;"><font face="Times New Roman" size="3"><span style="font-family: Arial; font-size: 12pt;">- The end - </span></font></span></p></body></html>
	
</div>

*Required question

Article Feedback Article Feedback

Thank you for your feedback!

Return to Results

LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.