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Troubleshooting
[LG TV Magic Remote Control] Does the pointer disappear while you are using the Magic Motion remote control?

Does the pointer disappear while you are using the Magic Motion remote control?If you press any direction key [Up/Down/Left/Right] on the Magic Motion remotecontrol while the cursor (pointer) is on the screen,the cursor disappears and your ...
Troubleshooting
[LG TV screen] The caption is cut-off or images look extended

If the screen size setting is set to [Zoom], [Cinema Zoom], [All-DirectionZoom], [Vertical Zoom], etc., part of the screen will be truncated, or thefigure will be enlarged.If the screen size is set incorrectly, the screen may appear stretch...
Troubleshooting
[LG TV] How to connect your TV to wireless internet (Wi-Fi)

Your LG Smart TV can connect to the wireless internet to enjoy a variety ofcontent.Be sure to check the router name and password for the wireless internet (Wi-Fi)connection on the top or bottom of the router, or enter it directly on the TVs...
Troubleshooting
[LG OLED TV Noise] A tapping sound is heard when I’m watching or turning on/off the TV

Try this-------- * Turning on and running the TV will normally create heat in the components. This heat expands the plastic parts that comprise the exterior. At this time, different parts of the case expand and create friction against each ...
Troubleshooting
[LG TV Settings] I want to enable Auto Power (HDMI - CEC)

HDMI cables have a CEC (Simplink) function, enabling power control betweenproducts.Set [Auto Power] in [Settings][2021 WebOS6.0] Press the button on your remote control and select [AllSettings] → [General] → [[Devices] → [HDMI Settings] → [...
Troubleshooting
[LG TV HDMI connection] I want to connect a set-top box to my smart TV

Details regarding settings may vary depending on the model.Refer to the User’s Guide provided at Customer Support in the LG Electronicswebsite.➔ Preparing a set-top box * You must have signed up a service provider in order to use IPTV and t...

Manuals & Documents

Find Manuals & Documents

Online Manual

English

12/12/2023
USER GUIDE

English

12/12/2023 62,939K
Quick Start Guide

English

06/18/2021 12,730K

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Software & Drivers

Find Software & Drivers

SW File(Version 05.40.45) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_05.40.45).zip

07/22/2024 884,897K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

32LM570BPTC

32LM576BPTC

32LM630BPTB

32LM630BPVB

32LM6360PTB

32LM636BPTB

43LM5700PTC

43LM5760PTC

43LM6300PTB

43LM6300PVB

43LM6360PTB

3. Release History

[03.60.02]

1.Improving Youtube voice service

2.Adding sound bar to Home dashboard

3.Fixed minor bugs

[04.70.01]

1. TV Voice assistant using mobile LG TV plus App

2. Adding Voice assistant feature in Netflix

3. Enhancement to Home Dashboard

[04.70.15]

1. fix the symptom that the Magic Remote Control cursor does not move left or right

[04.72.10]

1. fix audio mute issue after s/w update

[05.00.03]

1. Launcher visibility improvement

2. Launcher exposure when TV is turned on

3. LG Channel service improvement and expansion (Korea, North America, Europe, Brazil only)

[05.00.10]

1. Software update contains minor bug fix

[05.00.20]

1. Fixing minor bugs in software

[05.00.30]

1. Fixing minor bugs in software

[05.00.35]

1. Fixing minor bugs in software

[05.20.25]

We kindly inform you that service updates are to be carried out to provide you with quality services.

[Update Schedule]

Starting from December 15, 2021 (BrE: Starting from 15 December 2021)

[Details]

1. Improvements in convenience

- You can add your WashTower to the Home Dashboard using LG ThinQ.

- You can hide the "No Signal" message that pops up on the screen displayed when there is no video input signal.

- With DRM-related compatibility enhancements, the problems of some videos not being played in some applications have been fixed (applicable to certain countries and applications only).

[05.20.35]

1. Fixing minor bugs in software

[05.30.10]

1. LG Channels expanded its availability to more countries. (some countries in Latin America)

[05.30.11]

1. Fixing minor bugs in software

[05.30.25]

1. Fixing minor bugs in software

[05.30.40]

1. Fixing minor bugs in software

[05.40.20]

1. The home screen layout has changed.

[05.40.45]

1. Fixing minor bugs in software
SW File(Version 05.40.45) Detailed applicable model list : Please check with reference Tab exactly

TV_Software_Update_Guide_v3.pdf

07/22/2024 2,014K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) Fixing minor bugs in software

2. Applicable model list

32LM570BPTC

32LM576BPTC

32LM630BPTB

32LM630BPVB

32LM6360PTB

32LM636BPTB

43LM5700PTC

43LM5760PTC

43LM6300PTB

43LM6300PVB

43LM6360PTB

3. Release History

[03.60.02]

1.Improving Youtube voice service

2.Adding sound bar to Home dashboard

3.Fixed minor bugs

[04.70.01]

1. TV Voice assistant using mobile LG TV plus App

2. Adding Voice assistant feature in Netflix

3. Enhancement to Home Dashboard

[04.70.15]

1. fix the symptom that the Magic Remote Control cursor does not move left or right

[04.72.10]

1. fix audio mute issue after s/w update

[05.00.03]

1. Launcher visibility improvement

2. Launcher exposure when TV is turned on

3. LG Channel service improvement and expansion (Korea, North America, Europe, Brazil only)

[05.00.10]

1. Software update contains minor bug fix

[05.00.20]

1. Fixing minor bugs in software

[05.00.30]

1. Fixing minor bugs in software

[05.00.35]

1. Fixing minor bugs in software

[05.20.25]

We kindly inform you that service updates are to be carried out to provide you with quality services.

[Update Schedule]

Starting from December 15, 2021 (BrE: Starting from 15 December 2021)

[Details]

1. Improvements in convenience

- You can add your WashTower to the Home Dashboard using LG ThinQ.

- You can hide the "No Signal" message that pops up on the screen displayed when there is no video input signal.

- With DRM-related compatibility enhancements, the problems of some videos not being played in some applications have been fixed (applicable to certain countries and applications only).

[05.20.35]

1. Fixing minor bugs in software

[05.30.10]

1. LG Channels expanded its availability to more countries. (some countries in Latin America)

[05.30.11]

1. Fixing minor bugs in software

[05.30.25]

1. Fixing minor bugs in software

[05.30.40]

1. Fixing minor bugs in software

[05.40.20]

1. The home screen layout has changed.

[05.40.45]

1. Fixing minor bugs in software
SW File(Version 05.40.20) Detailed applicable model list : Please check with reference Tab exactly

Software_File(Version_05.40.20).zip

02/13/2024 884,935K
Reference

Reference

Detailed applicable model list : Please check with reference Tab exactly
* SW information

1. Improvement

1) The home screen layout has changed.

2. Applicable model list

32LM570BPTC

32LM576BPTC

32LM630BPTB

32LM630BPVB

32LM6360PTB

32LM636BPTB

43LM5700PTC

43LM5760PTC

43LM6300PTB

43LM6300PVB

43LM6360PTB

3. Release History

[03.60.02]

1.Improving Youtube voice service

2.Adding sound bar to Home dashboard

3.Fixed minor bugs

[04.70.01]

1. TV Voice assistant using mobile LG TV plus App

2. Adding Voice assistant feature in Netflix

3. Enhancement to Home Dashboard

[04.70.15]

1. fix the symptom that the Magic Remote Control cursor does not move left or right

[04.72.10]

1. fix audio mute issue after s/w update

[05.00.03]

1. Launcher visibility improvement

2. Launcher exposure when TV is turned on

3. LG Channel service improvement and expansion (Korea, North America, Europe, Brazil only)

[05.00.10]

1. Software update contains minor bug fix

[05.00.20]

1. Fixing minor bugs in software

[05.00.30]

1. Fixing minor bugs in software

[05.00.35]

1. Fixing minor bugs in software

[05.20.25]

We kindly inform you that service updates are to be carried out to provide you with quality services.

[Update Schedule]

Starting from December 15, 2021 (BrE: Starting from 15 December 2021)

[Details]

1. Improvements in convenience

- You can add your WashTower to the Home Dashboard using LG ThinQ.

- You can hide the "No Signal" message that pops up on the screen displayed when there is no video input signal.

- With DRM-related compatibility enhancements, the problems of some videos not being played in some applications have been fixed (applicable to certain countries and applications only).

[05.20.35]

1. Fixing minor bugs in software

[05.30.10]

1. LG Channels expanded its availability to more countries. (some countries in Latin America)

[05.30.11]

1. Fixing minor bugs in software

[05.30.25]

1. Fixing minor bugs in software

[05.30.40]

1. Fixing minor bugs in software

[05.40.20]

1. The home screen layout has changed.

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At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.

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