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How To Find My LG Model and Serial Number

At a Glance-----------LG makes it easy to find your product's serial number and model number. Forassistance in locating your product's information choose your LG product fromthe categories below.Select Your ProductThis guide was created for...
Troubleshooting
[LG Sound Bar] No Sound When Connected to TV

If there’s no sound coming from your sound bar even though it’s connected toyour TV, first check that your sound bar, TV, and set-top box are not muted andthat the volume is turned up.If the volume settings are correct, check the cables (HD...
Repair
[LG Soundbar] Bluetooth connectivity and sound dropouts

Check if your soundbar loses sound after establishing a Bluetooth connectionwith your device. * When using the soundbar with a Bluetooth connection, frequency interference from wireless devices such as routers may cause sound interruptions....
Troubleshooting
'Play Only' video
Troubleshooting
No power
Repair
The volume goes down while playing the sound bar

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Manuals & Documents

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Owner’s Manual

English

08/20/2025 2,031K
USER GUIDE

English

08/20/2025 1,122K

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Software & Drivers

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LG Support
At LG, we create innovative, stylish, state-of-the-art products and back them up with LG Customer Service and Support designed to make life good. Whether you need owner’s manuals, parts and accessories, or warranty information, you’ll find LG Technical Support and everything else you need in just a few clicks away. If you want to speak with someone, LG NP Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.