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Warranty

We will give you LG warranty information here

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.

Guidance for SVC Repair Cost

Estimated Standard for SVC Charge

SVC cost is going to be charged to the customer based on Framework Act on Consumers decided by government. SVC Cost Is made up part cost and repair cost like the below. (if the customer request visiting service, travel expense will be added to SVC cost.)

Part Cost

plus

Repair Cost

equal

SVC Cost

Part cost
Part cost means the price of the part used when repairing the product.
Repair cost
Repair cost means the engineering fee according to the repair level.
Travel expense
This price is applied to the case when the customer request visiting service for the Out of warranty product regardless of product repair.
※ Remark
Upon technician tested the product, Cancellation of Repair will be subjected to minimum charge (Checking Fee).
※ Remark
Uncollected Repair Set after 3 MONTHS from the date of repaired, LG reserve the right to dispose it with prior notice to customer.

In-Warranty Service

  • The defect or failure occurred when using in normal condition in warranty period.

Out of warranty service

Out of warranty service is refer to below information.

Items Applied as Out of Warranty Service

Warranty Period

Warranty expired product

Install / Removal

Re-install or requests like connecting the external device when moving the in-home device, installing or connecting after purchasing the product from internet, home shopping.

Product of Different company

Faulty product of other company / interconnected device except for the product that the customer request. (Router, Settop, Game consol, Cable/alloter, drainage pump, tempered glass, Assembled PC, S/W of other company and so forth)

Expendability
  • In case that the expendable part’s warranty is expired / lifespan is ended. (Battery, Filters, Ramps, Head, Tonner, Drum, Ink and so forth)
  • In case that the product is defect due to the customer use the part that is not provided by LG or option items.
Nature disaster

In case that the product is defect due to nature disaster (Earthquake, Damage storm, strike of lighting, overflowing sea and so forth), fire, damage from sea wind, freeze, damage of gas.

Customer Carelessness
  • In case that the product is defect from customer’s fault(Including software)
  • In case that the product is defect due to the customer don’t keep the caution of user manual.
  • In case that the product is defect due to the customer make a rooting, modification by himself not by LG authorized service center.
  • In case that the product is defect due to customer carelessness without any confirmation in advance like the faulty of circuit breaker, socket, multiple tap and mis-power on, plug in error and so forth.
  • In case that the customer request the service due to cut off the water, stop the water/ gas and so forth.
  • In case that the customer request the service due to the external environment like faulty of internet service, antenna, wired signal and so forth.
Etc.

It’s just customer’s request even though the product is not defect (It’ll be charged to the customer even though the product is in In-warranty.) ex) Check whether the product is normal or abnormal.
Cleaning filter due to the blockage of the product filter and so forth.

It’ll be helpful if the customer check the LG service homepage for examining product simply or seeking the trouble shooting.

Installation Standard for Big Product

  • - The installation fee for big or special product will charge to the customer regardless of product warranty period. (Normal product / installation of air conditioner)
  • - The installation fee of air conditioner is different according to the product size(capacity), the installation location and the added part cost.

Guidance for Warranty Period

Limited Warranty

The limited warranty extends to only LG Products purchased in Malaysia and distributed by authorized dealers or distributors only, during the warranty period listed below.

Warranty Period According to the Product

Product Warranty Period Service Type Extend Warranty Conditions
TV 2 Year In Home(Over 30")
Carry in Home(Under 30")
  Including LED, LCD and PDP, Remote Control (6 months warranty)
Refrigerator 1 Year In Home 10 Years on Inverter compressor

Extended warranty for compressor and motor covers parts only. (excluding labour, gas, refilling & transportation costs after the expiry of the 1st year warranty period)

5 Years on compressor (1 Door Ref.)
Washer 1 Year In Home 10 Years on Direct Drive Motor
5 Years on Non-Direct Drive Motor
Microwave Oven 1 Year Carry-in 10 Years on Lightwave Magnetron
Vacuum Cleaner 1 Year Carry-in 10 Years on Blade Motor
Air Conditioner 1 Year In Home 10 Years on Inverter compressor  
 5 Years on Non inverter compressor
Media/Audio 1 Year Carry-in    
Data Storage 1 Year Carry-in    
Mobile 1 Year Carry-in   6 months on Battery, Travel Charger, Data cable, Headset (if provided in the box, except free gift)
Monitor 3 Year In Home(Over 30")
Carry in Home(Under 30")
  Remote Control (6 months warranty)

※ Remark

The product warranty period is calculated based on the purchase date . Customer shall provide the purchase receipt and warranty card for service request. If the customer unable to provide the purchase receipt and warranty card , the warranty will be calculated by the date of 3months has passed from the manufacturing date.

※ Remark

To benefit from the limited warranty, the customer is advised to read LG Electonics (M) Sdn Bhd Limited Warranty terms together with the important Care & Maintenance section provided in the User’s Manual/ Product Warranty Card.