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LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.
SVC cost is going to be charged to the customer based on Framework Act on Consumers decided by government. SVC Cost Is made up part cost and repair cost like the below. (if the customer request visiting service, travel expense will be added to SVC cost.)
Part Cost
Repair Cost
SVC Cost
Out of warranty service is refer to below information.
Items Applied as Out of Warranty ServiceWarranty Period |
Warranty expired product |
---|---|
Install / Removal |
Re-install or requests like connecting the external device when moving the in-home device, installing or connecting after purchasing the product from internet, home shopping. |
Product of Different company |
Faulty product of other company / interconnected device except for the product that the customer request. (Router, Settop, Game consol, Cable/alloter, drainage pump, tempered glass, Assembled PC, S/W of other company and so forth) |
Expendability |
|
Nature disaster |
In case that the product is defect due to nature disaster (Earthquake, Damage storm, strike of lighting, overflowing sea and so forth), fire, damage from sea wind, freeze, damage of gas. |
Customer Carelessness |
|
Etc. |
It’s just customer’s request even though the product is not defect (It’ll be charged to the customer even though the product is in In-warranty.) ex) Check whether the product is normal or abnormal. It’ll be helpful if the customer check the LG service homepage for examining product simply or seeking the trouble shooting. |
The limited warranty extends to only LG Products purchased in Malaysia and distributed by authorized dealers or distributors only, during the warranty period listed below.
Warranty Period According to the ProductProduct | Warranty Period | Service Type | Extend Warranty | Conditions |
---|---|---|---|---|
TV | 2 Year |
In Home(Over 30") Carry in Home(Under 30") |
Including LED, LCD and PDP, Remote Control (6 months warranty) | |
Refrigerator | 1 Year | In Home | 10 Years on Inverter compressor |
Extended warranty for compressor and motor covers parts only. (excluding labour, gas, refilling & transportation costs after the expiry of the 1st year warranty period) |
5 Years on compressor (1 Door Ref.) | ||||
Washer | 1 Year | In Home | 10 Years on Direct Drive Motor | |
5 Years on Non-Direct Drive Motor | ||||
Dryer | 1 Year | Carry-in | 10 Years on Dual Inverter Compressor / Motor | |
Microwave Oven | 1 Year | Carry-in | 10 Years on Lightwave Magnetron | |
Vacuum Cleaner | 1 Year | Carry-in | 10 Years on Blade Motor | |
Air Conditioner | 1 Year | In Home | 10 Years on Inverter compressor | |
5 Years on Non inverter compressor | ||||
Media/Audio | 1 Year | Carry-in | ||
Data Storage | 1 Year | Carry-in | ||
Mobile | 1 Year | Carry-in | 6 months on Battery, Travel Charger, Data cable, Headset (if provided in the box, except free gift) | |
Monitor | 3 Year |
In Home(Over 30") Carry in Home(Under 30") |
Remote Control (6 months warranty) | |
Styler | 1 Year | In Home | 10 Years on Inverter Compressor |
Extended warranty for compressor and motor covers parts only. (excluding labour, gas, refilling & transportation costs after the expiry of the 1st year warranty period) |
Remark
The product warranty period is calculated based on the purchase date . Customer shall provide the purchase receipt and warranty card for service request. If the customer unable to provide the purchase receipt and warranty card , the warranty will be calculated by the date of 3months has passed from the manufacturing date.
Remark
To benefit from the limited warranty, the customer is advised to read LG Electonics (M) Sdn Bhd Limited Warranty terms together with the important Care & Maintenance section provided in the User’s Manual/ Product Warranty Card.
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