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A video opens with a hand falls off the side of a couch and the shadows move across it. The shot moves out to show a woman laying on a couch taking a nap. Switch to a shot of the LG Dual Inverter air conditioner as it turns on. Video then switches to the LG air purifier turning on across the room. Next the video shows a kitchen and zooms out from a focus on the LG dishwasher to the entire kitchen. The next shot shows an LG robot vacuum cleaner as it moves across the living room floor. The next shot shows the LG stove and oven installed in the kitchen and then the video shows the side angle of the LG Instaview refrigerator. The video switches to see the LG washer and dryer running. Next, a hand holds a phone with the LG ThinQ app open and a thumb hits the button to turn off the oven. Next a woman can be seen laying down talking into an AI speaker. The shot switches to a TV and in the upper right corner a message pops up to let the viewer know the refrigerator door has been left open. The video ends with the same woman sleeping on a bed with cereal scattered around her and on the floor and the robot vacuum comes into view to clean up. A video opens with a hand falls off the side of a couch and the shadows move across it. The shot moves out to show a woman laying on a couch taking a nap. Switch to a shot of the LG Dual Inverter air conditioner as it turns on. Video then switches to the LG air purifier turning on across the room. Next the video shows a kitchen and zooms out from a focus on the LG dishwasher to the entire kitchen. The next shot shows an LG robot vacuum cleaner as it moves across the living room floor. The next shot shows the LG stove and oven installed in the kitchen and then the video shows the side angle of the LG Instaview refrigerator. The video switches to see the LG washer and dryer running. Next, a hand holds a phone with the LG ThinQ app open and a thumb hits the button to turn off the oven. Next a woman can be seen laying down talking into an AI speaker. The shot switches to a TV and in the upper right corner a message pops up to let the viewer know the refrigerator door has been left open. The video ends with the same woman sleeping on a bed with cereal scattered around her and on the floor and the robot vacuum comes into view to clean up.

Smart Living Begins With LG ThinQ

Enjoy smart home life with AI-Powered appliances.
The more you use, the better it works1

The more you use, the better it works

LG ThinQ technology learns about your lifestyle, habits, and preferences to meet all your needs.
Seamless connectivity with multi devices1

Seamless connectivity with multi devices

LG ThinQ is built into a wide range of products, for completely connected living. Choose to stay connected everywhere, all day long.
Open platform provides freedom of choice1

Open platform provides freedom of choice

LG ThinQ platform is open with other digital assistants such the Google Assistant, Amazon Alexa and more.
Front view of the black refrigerator, white air conditioner, and white washer from LG. the LG ThinQ logo is visible along with LG ThinQ QR code. There are two buttons, one in red that leads to the Google Play store and one in white that leads to the Apple App Store. Front view of the black refrigerator, white air conditioner, and white washer from LG. the LG ThinQ logo is visible along with LG ThinQ QR code. There are two buttons, one in red that leads to the Google Play store and one in white that leads to the Apple App Store.

Scan to discover LG ThinQ

Extra convenience with connected smart home

  • An icon shows line drawing of a hand holding on to aphone inside on a grey circle.

    Connect and control from anywhere

    Control your appliances at anywhere with online connection.

  • An icon shows a line drawing of a microphone with lines on the sides indicating sound on a grey circle.

    Connect for easier control

    Simply control your smart appliances with the app or with voice commands.

  • An icon shows a line drawing of a screen with a line graph on it on a grey circle.

    Efficient product maintenance

    Optimize product performance to minimize energy use and monitor the status at anytime.

Meet your connected home assistant

  • A play/pause icon is on the bottom of the screen above three dots. The first dot is highlighted indicating this is the first of three videos in a carousel. A video opens with a family buckling into their car. The daughter leans forward to remind the mother she can turn on her LG refrigerator with her ThinQ app on her phone. The shot focuses on the mother's hand holding the phone and the screen shows the ThinQ app as she presses the button. The mother smiles to show her daughter it is now on and the shot changes to show the LG air conditioner turning on in the home. A play/pause icon is on the bottom of the screen above three dots. The first dot is highlighted indicating this is the first of three videos in a carousel. A video opens with a family buckling into their car. The daughter leans forward to remind the mother she can turn on her LG refrigerator with her ThinQ app on her phone. The shot focuses on the mother's hand holding the phone and the screen shows the ThinQ app as she presses the button. The mother smiles to show her daughter it is now on and the shot changes to show the LG air conditioner turning on in the home.

    Want to turn on the air conditioner before you get home?

    Remotely turn on the air conditioner power and set the temperature anywhere with your smartphone.
  • A play/pause icon is on the bottom of the screen above three dots. The second dot is highlighted indicating this is the second of three videos in a carousel. A video opens with a woman walking over looking confused to a couch where her husband is seated. Her husband says something to relieve her. Nearby an AI speaker listens to their command and the video shot switches to show the LG washer and dryer in the laundry room. A play/pause icon is on the bottom of the screen above three dots. The second dot is highlighted indicating this is the second of three videos in a carousel. A video opens with a woman walking over looking confused to a couch where her husband is seated. Her husband says something to relieve her. Nearby an AI speaker listens to their command and the video shot switches to show the LG washer and dryer in the laundry room.

    You can control with just a simple voice commands.

    If you have a smartphone, you can control the home appliance by voice without an AI speaker. ThinQ app provides convenient voice control of the appliance.
  • A play/pause icon is on the bottom of the screen above three dots. The second dot is highlighted indicating this is the second of three videos in a carousel. A video opens with the LG refrigerator in a kitchen. Water begins to fall into a glass from the door of the machine. The water stops flowing and the Wifi icon pops up above the water dispenser. An icon pops up above the phone that's sitting on a counter. The icon shows two bottles and arrows circling indicating the consumables need to be replaced. A play/pause icon is on the bottom of the screen above three dots. The second dot is highlighted indicating this is the second of three videos in a carousel. A video opens with the LG refrigerator in a kitchen. Water begins to fall into a glass from the door of the machine. The water stops flowing and the Wifi icon pops up above the water dispenser. An icon pops up above the phone that's sitting on a counter. The icon shows two bottles and arrows circling indicating the consumables need to be replaced.

    Is it challenging to manage consumables?

    ThinQ APP notifies you when to replace the consumables and when to clean the product.
Stop

Getting started

ThinQ app is packed with intelligent features so you can get the most out of your connected living. Find out how to install the app by pressing the plus button.
GOOGLE PLAY APPLE APP STORE
There are five line drawings of the screen of a phone showing the steps to download and get started with the LG ThinQ app. The first drawing shows the Apple logo and the Google Play logo with a pointing hand icon on the Google Play logo. The second drawing shows the welcome screen of the ThinQ app with the log in options and the Google logo, the Facebook log, and the Twitter logo. The third drawing shows the welcome screen of the ThinQ app after logging in. There is an icon representing a washer, refrigerator, robot vacuum and air purifier with a plus sign indicating the user can register their products. A hand icon hovers over the plus icon. The fourth drawing says "Ready to Connect" at the top and shows four dots with the first two highlighted indicating the user is going through the process to connect their appliances. The hand icon hovers over the Wi-Fi button. The fifth drawing is labelled "Choice Product" at the top and the hand icon hovers over the "Refrigerator" which shows the current temperature status and indicates the "Express Freeze" is on. There are other appliances in a list below the refrigerator. There are five line drawings of the screen of a phone showing the steps to download and get started with the LG ThinQ app. The first drawing shows the Apple logo and the Google Play logo with a pointing hand icon on the Google Play logo. The second drawing shows the welcome screen of the ThinQ app with the log in options and the Google logo, the Facebook log, and the Twitter logo. The third drawing shows the welcome screen of the ThinQ app after logging in. There is an icon representing a washer, refrigerator, robot vacuum and air purifier with a plus sign indicating the user can register their products. A hand icon hovers over the plus icon. The fourth drawing says "Ready to Connect" at the top and shows four dots with the first two highlighted indicating the user is going through the process to connect their appliances. The hand icon hovers over the Wi-Fi button. The fifth drawing is labelled "Choice Product" at the top and the hand icon hovers over the "Refrigerator" which shows the current temperature status and indicates the "Express Freeze" is on. There are other appliances in a list below the refrigerator.
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  • Step 1. ThinQ App Download

    Search for the LG ThinQ application from the Google Play or Apple App Store on a smart phone.
    Step 1. ThinQ App Download1

  • Step 2. Log-in

    Log in with your LG account if you have one.
    Step 2. Log-in2

  • Step 3. Connecting the product

    Click on the (+) button at the top right corner of your phone screen. Select your appliance on the list.
    Step 3. Connecting the product3

  • Step 4. Wi-Fi

    Press the Wi-Fi button on your appliance for 3 seconds. Select the your local Wi-Fi network.
    Step 4. Wi-Fi4

  • Step 5. Go ahead!

    Now, you can easily control your appliances!
    Step 5. Go ahead!5

  • Optional AI Speaker Connection - Connect Google Home

    1. Open Google Home app and press ‘Add’.
    2. Touch + to add your appliances.
    3. Search LG ThinQ & Log in with ThinQ account.
    GOOGLE HELP
    A video starts with pink, white and grey circles open out and the words "With the most extensive range of Wi-Fi enabled LG smart appliances;" appears. The LG logo remains in the upper left of the screen from here throughout the video. Words and icons representing the "Refrigerator", "Range", "Dishwasher", "Washing Machine", "Dryer", "Robot Vacuum", "Styler", "Air Conditioner", "Air Purifier" and "Dehumidifier" spread out across the screen. A connected house icon appears with the sentence, "You can easily make a connected smart home" beneath it. The icons disappear and a line drawing of an AI speaker with the words "This guide shows how to use LG ThinQ App and Google Home". "Now let's get started with LG ThinQ App" appear in the center. The white background changes to orange and the words "First, Download the LG ThinQ App from" and are next to the Google Play logo and the App Store logo. Next a drawing of the phone appears from the bottom of the screen and shows the "Welcome to LG ThinQ" page and feature the Google, Facebook, and LG Account sign in options with their logos. On the left it reads, "And login by using any three of these accounts". Next the screen says "Welcome to LG ThinQ" and the top half of the phone screen appears at the bottom showing the LG ThinQ app home screen. It zooms in and a circle highlights the different buttons as words appear on the screen to highlight what each is. Next the phone screen displays the list of products and scrolls through them until the "Refrigerator" button is highlighted and clicked. A teal screen washes across and the words "Almost done!" appear and the words "Now, let's connect your product to Wi-Fi". A refrigerator icon appears on the left with the words "Turn on your appliance" on the right. The "On" features the start button symbol and it's clicked on which causes the refrigerator to change colors. The Wi-Fi icon comes onto the screen on the right and the words "Press Wi-Fi Button on your product for 3 seconds" and the numbers 1, 2, 3 appear and then are highlighted and change to check icons as the three seconds are counted down and then the Wi-Fi icon changes color. Next the top half of the phone screen appears on the right and two buttons that say "Wi-Fi" and "Connect" are on the screen. Two hand drawings reach in to press the buttons. Then two hands holding an air conditioner control come into the screen with two buttons circled and thumbs on top and the words "For the air conditioner, press two buttons at the same time". The top half of the phone screen appears again on the network page and the "My_home wifi" network is highlighted as the words "Finally, check your wireless network and enter your password" appear on the left. The white screen appears and the words "If you are an iOS user go to settings and press Wi-Fi" in the center. The top half of the phone screen appears on the Wi-Fi networks screen and the "LG_Smart_Appliances" WiFi option is shown while the others are blurred out. The words "On the list of options, select LG_Product" appear on the left. The network is tapped and a connection is made. A teal screen becomes the background and the words "Connecting to the product!" appear in the center. Three circles with numbers are shown at the top and then a phone with a connection symbol in the center and a refrigerator which changes to a washer which changes to an air conditioner is on the right. As each is connected the numbers 1, 2, 3 change to check marks and a percentage at the bottom increases until connection has reached 100%. The next screen shows the LG ThinQ home screen and the words "Now, you can control key features from your smartphone!" Next an orange background with the words "Second, download and open the Google Home App" with the Google Home logo next to it appears. The top half of the phone screen appears and displays the home screen with the words "Open Google Home app and press 'Add'" on the left. The display highlights the "+" icon and then a menu appears and the "Set up device" option is clicked. The screen scrolls through directions to "Have something already set up?" and clicks in and then the "Add devices" screen appears and the words "LG ThinQ" are typed in and the option is clicked. The LG login screen appears and the email ID and password are input. The screen enlarges to show there is the Facebook, Google, and Amazon sign in options with their logos as well and then the bottom half of the phone screen is shown confirming the LG ThinQ is linked. A checkmark icon in a circle and the words "All Done!" appear in the center of a white background. An AI speaker line drawing appears on the left with a refrigerator that changes to a washer that changes to an air conditioner with connection lines between them appears. Circles flash out and then the words "Let's see what you can do" and then the video shifts to a real hand holding a phone and fingers clicking through the LG ThinQ app to turn on the air conditioner. The air conditioner turning on appears. Then the AI speaker appears and connects to the washer and dryer to find out how long the washer has left and the LG washer and dryer are shown. Finally the LG logo and slogan appear in the center of the screen at the end
    Watch the Full Movie

  • Optional AI Speaker Connection - Connect Amazon Alexa

    1. Open Amazon Alexa app and go to menu.
    2. Press “Skills & Games”.
    3. Search LG ThinQ & Log in with ThinQ account.
    AMAZON HELP
    Optional AI Speaker Connection - Connect Amazon Alexa7
    Watch the Full Movie
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*Google, Google play and the Google home logo are trademarks of Google Inc. *Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. *App Store is a service mark of Apple Inc., registered in the U.S. and other countries. *Amazon, Alexa, Echo and all related logos and motions marks are trademarks of Amazon.com, Inc or its affiliates. *LG SmartThinQ is now renamed to LG ThinQ. *LG ThinQ service availability and 3rd party AI speaker compatibility may vary depending on the product model and region.

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Frequently asked QUESTIONS

Press the plus button to see the answers.
Frequently asked QUESTIONS1 Frequently asked QUESTIONS2
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  • Q. Which LG appliances and TV work with LG ThinQ App, Google Assistant and Alexa?

    A. All LG appliances and TV with Wi-Fi embedded are compatible with LG ThinQ App, Google Assistant and Alexa.(voice assistant service differ by country)
    Q. Which LG appliances and TV work with LG ThinQ App, Google Assistant and Alexa?1

  • Q. How do I connect LG appliances to LG ThinQ App?

    A. Note that 5 GHz networks may not be supported.
    Ensure the appliance is located close to the router with no obstacles between them.
    Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".
    Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.
    Q. How do I connect LG appliances to LG ThinQ App?2

  • Q. Can I use my product nicknames to control LG appliances with LG ThinQ App, Google Assistant or Alexa?

    A. Yes. You can use nicknames of your LG appliances.
    To use voice command(where available), if you named air conditioner “Living Room AC” in LG ThinQ App,
    say “Ok Google, turn on Living Room AC” to Google Assistant or "Alexa, ask LG to turn on Living Room AC".
    Make sure that you set up product nickname with the space where it is located,
    such as Bedroom Purifier and Hallway Dryer so that it can be easily memorized and called.
    For TV, you can set nickname when you register TV from the Set Up TV for the Google Assistant app on your TV.
    You can register multiple TVs with the same LG account, but each TV should have a different nickname.
    Q. Can I use my product nicknames to control LG appliances with LG ThinQ App, Google Assistant or Alexa?3

  • Q. What does "Sorry, I can’t find the right product. Please launch LG ThinQ app and check your device list and product nickname?” mean?

    A. This occurs when Google Assistant or Alexa is not able to understand product nickname or device type.
    Check if your product nickname is appropriate for voice assistant service.
    Q. What does "Sorry, I can’t find the right product. Please launch LG ThinQ app and check your device list and product nickname?” mean?4

  • Q. What does "Sorry, that device is either not registered or is not compatible with LG ThinQ.” mean?

    A. Your product is not supported by LG ThinQ or is not registered in the app.
    Q. What does "Sorry, that device is either not registered or is not compatible with LG ThinQ.” mean?5

  • Q. What does "Sorry, this function is not supported by the action for range" mean?

    A. Your product is not supported by LG ThinQ or is not registered in the app.
    Q. What does "Sorry, this function is not supported by the action for range" mean?6
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